Grixaliz Montes

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proficient in both Spanish and English.

Overview

years of professional experience

Work History

Resources and Employment Specialist/Case Management Assistant

The WorkPlace

04.2018 - Current

Established strong relationships with local employers to match clients with suitable job opportunities.
Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
Supervised day-to-day operations to meet performance, quality and service expectations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered incoming calls, directing clients to individuals addressing specific needs.
Maintained payroll information by calculating, collecting, and entering data.
Verified timekeeping records and handled any discrepancies with employees.

Professional Driver

CT Transportation, LLC

08.2017 - 03.2018

Improved customer satisfaction by providing timely and efficient transportation services.
Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
Kept completely clean driving record with no reportable incidents.
Contributed to company''s safety record with consistent adherence to traffic laws and regulations.

Education

IC3 Certification-Microsoft Office -

BAYM

Bridgeport, CT

01-2010

Northern Research Institute

San Juan, PR

02-2009

Skills

Job development
Employer outreach
Time tracking and payroll administration

Training coordination
Case management
Eligibility screening

Timeline

Resources and Employment Specialist/Case Management Assistant

The WorkPlace

04.2018 - Current

Professional Driver

CT Transportation, LLC

08.2017 - 03.2018

IC3 Certification-Microsoft Office -

BAYM

Northern Research Institute

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