Mandy Alphonse
Syracuse,NY
Summary
Skilled Employment Specialist with a background in workforce development, job placement, and career counseling. Experience includes facilitating training programs, assisting clients with job searches, and developing relationships with local employers to create employment opportunities. Highlights strong interpersonal skills, problem-solving ability, and commitment to advocating for client needs. Excellent communication and teamwork abilities, and is passionate about learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employment Specialist/Case Manager
InterFaith Works of Central New York
02.2024 - Current
- Matched clients to open positions based on skills and work requirements
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support
- Provided clients with on-the-job training and employment related support to maintain and retain employment
- Facilitated job fairs and industry events to build employment networks
- Led job readiness and career-building workshops to uplift client confidence
- Assessed individuals to identify skills, strengths and interests for job placement
- Improved office efficiency by effectively managing internal communications and correspondence
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Performed thorough interviews and documented all details
Systems Analyst
Luck Grove Telecom Inc
Syracuse, NY
02.2022 - 01.2024
- Identify organizational improvements needed and design systems to implement those changes
- Work with various software technologies to complete projects
- Work on 50 plus infinium projects efficiently and with outstanding accuracy
- Train and motivate others to use the systems
- Maintains knowledge of technology innovations and change
- Assist drafters and designers in any issues arising
Fulfillment Manager
DocuPet Inc.
Syracuse, NY
08.2020 - 01.2022
- Order processing
- Fulfillment (including picking and packing)
- Warehouse operations
- Inventory and order tracking
- Quality control, and shipping preparation
Front Desk Manager
Marriott International, Inc.
Syracuse, NY
03.2017 - 01.2020
- Checking in guests
- Ensuring rooms are ready for check in supervising staff and all front desk activities
- Delivering food to rooms performing administrative duties
- Facilitating routing, ensuring checkouts run smoothly
- Welcoming guests
- Answering and making phone calls
- Guiding guests around the hotel
- Ensuring our guests have a great experience
Sales Associate
Macy's
Syracuse, NY
02.2016 - 01.2017
- Politely assisted customers in person and via telephone
- Upselling and suggestive selling new products and food items
- Guide customers to their respective auditorium
- Cashing out customers and helping them with their transactions
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Re-stocked food items, snacks as well as packages
- Worked as a ticket taker as well as helped in cleaning the movie auditoriums
Office Assistant
C.N.Y WORKS
Syracuse, NY
06.2015 - 09.2015
- Answering phone calls and scheduling appointments
- Maintained a clean reception area, including the lounge area and all associated areas
- Helped out in organizing upcoming events
- Data entry and filing documents
- Distributed employee notices and mails
- Greet and welcomed clients or clients and guests
Education
Bachelor's Degree - Counseling Psychology
Liberty University
Lynchburg, VA05-2026
Associates - Architectural Engineering
Onondaga Community College
Syracuse, NY05.2019
High school diploma - Liberal Arts And Sciences
Henninger High School
Syracuse, NY06-2016
Skills
- Career counseling
- Case management
- Client assessment
- Training coordination
- Job development
- Networking strategies
- Documentation and recordkeeping
- Program planning
Certification
Driver's License
Awards
National Honor Society, 08/01/17, Honor roll member throughout the year.
Languages
- Swahili
- French
- Kinyarwanda
Other Skills
I am fluent in four languages: French, Kinyarwanda, Swahili, and English.
Languages
Swahili
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Employment Specialist/Case Manager
InterFaith Works of Central New York
02.2024 - Current
Systems Analyst
Luck Grove Telecom Inc
02.2022 - 01.2024
Fulfillment Manager
DocuPet Inc.
08.2020 - 01.2022
Front Desk Manager
Marriott International, Inc.
03.2017 - 01.2020
Sales Associate
Macy's
02.2016 - 01.2017
Office Assistant
C.N.Y WORKS
06.2015 - 09.2015
Bachelor's Degree - Counseling Psychology
Liberty University
Associates - Architectural Engineering
Onondaga Community College
High school diploma - Liberal Arts And Sciences
Henninger High School
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