Kandi Henderson

• Interprets rules, regulations, policies, and procedures to make sound decisions, using good judgment.
• Applies knowledge of medical center organization, functions, specialties, and programs, i.e., Social Work, Nursing, Laboratory, Radiology, etc. Coordinates administrative activities with IRM, Engineering, Laboratory, Radiology, Nursing, and Environmental Management personnel, among others.
• Approves and coordinates administrative tests and procedures which cannot be done at medical center.
• Receives and responds to non-routine patient condition inquiries and other administrative inquiries from concerned veterans, families, visitors, law enforcement officials, representatives from private hospitals, veterans service organization representatives, Congressional offices, military personnel, private physicians, media, and general public.
• Provides compassionate and sympathetic explanation of death and burial benefits to family and next of kin.
• Provides written and oral reporting of incidents involving beneficiaries, employees, as well as safety or other issues.
• Processes administrative issues surrounding beneficiary death, seriously ill cases, elopements, suicides, assaults, deaths on arrival (DOAs), homicides, codes, cost recovery matters, and facility or community disasters, etc.
• Maintains current bed inventory; obtains bed availability for treatment needs.
• Guides administrative personnel assigned to other than normal tours of duty.
• Represents management in matters pertaining to lawful retention of veterans.
• Interprets VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, fee basis, and outpatient care; dental treatment; prosthetic appliances; patient transfer; and beneficiary travel.
• Oversees determination of applicant's eligibility; obtaining income and insurance information for appropriate non service-connected applicants.
• Provides technical advice to physicians regarding VA policies and procedures.
• Assists medical center staff with medically related legal problems, including involuntary commitments, orders of protective custody, and management of unruly or severely disturbed patients.
• Intervenes directly when problems regarding patient activity occurs.
• Coordinates non-routine contacts received at medical center after regular operating hours.
• Other duties as assigned.
• Entering information accurately into various databases.
• Verifies accuracy of information entered and makes corrections as necessary.
• Reviews and verifies data for consistency and compliance with program objectives and adherence to VA directives.
• Captures insurance information for first and third party reimbursement.
• Utilizes personal computer, telephone, fax, copier, scanner and other office equipment.
• Performs decedent affair duties; assisting families with requests, completing documents, arranging transportation of deceased, etc.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

I worked in a specialty clinic. I scheduled appointments for the different clinics. I checked Veteran's in for their appointments. Verified insurance and made updates to their records if needed. I answered the telephone and answer any questions. I get them to the right person if I cannot provide them with the info needed. I stay in constant contact with providers about schedule changes and relay any messages they have received.

I used computers to perform a wide variety of record keeping, correspondence, and tracking operations to include inputting, deleting, retrieving, manipulating, and correcting information in databases. Also, used a variety of software packages. I created, copies, edits, stored, retrieves, and prints a variety of narrative and tabular material. I was able to prepare documents using the proper format, create form letters and perform grammar checks. As a advanced medical support assistant I received all of the relays incoming and outgoing telephone calls; receives and directs patients and visitors; answers routines inquiries providing information about the office, its functions, and standard operating procedures; and makes appropriate referral of questions concerning patients' conditions. Keeps time and attendance records, orders, and keeps a record of supplies, assists with tracking budgetary items and receives and distributes mail to the medical staff and patients. I worked collaboratively in an interdisciplinary coordinated care delivery model. Coordinated with the patient care team to review the clinic utilization by using various reports that ensure the clinic setup effectively supports the needs of the clinic and makes any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers. Other assignments at this level include, but are not limited to participating in team meetings to manage and plan patient care, setting priorities and deadlines, adjust the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues, participating and providing input in problem solving on operational issues in team meetings, performing administrative follow up actions; independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care, evaluating patient information and clinic schedule lists to determine whether patient is vested, educating providers about shared patients (Multiple VAs or those who have care in the community) and. bringing to the attention of the provider.

• Logged activities in tracking system to maintain accurate, timely records.
• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Optimized system operation and resource utilization to streamline workflows and processes.
• Walked user through series of steps to determine problem and implement likely solution.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Verified and updated clinical records.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Verified and updated clinical and demographic records though [Vet Link] and [Vista].
• Attended required training, education and meetings.
• Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
• Gathered forms, copied insurance cards and Current Address and Phone number to collect for billing and insurance filing.
• Ordered and prepared reagents and supplies.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

I am part of the business office . Currently working in the radiology department. Working the front desk answering the telephone and answering questions or transferring to the appropriate destination. Checking patients in for all radiology appointments which can include X-ray's, Ultrasound, Computed Tomography scans, Injections ,Biopsies, Modified Barium Swallow Tests, Bone Density Scans ,Barium Enemas , Esophagrams, Thoracentesis and Verifying insurance coverage. Printing labels for the tests which go to the Technicians. Also notifying them when their Patient arrives. Maintain the front area order and stock supplies, keep the printer filled with paper.

Also making discs of patient images for the VA hospital providers or when a patient is being sent out to a local hospital by the Emergency room. I prepare the next day schedules for the Technicians . I schedule the tests done in radiology.

• Updated outdated patient information to maintain current records
• Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient information
• Scheduled appointments for patients via phone and in person
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
• Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing

I work in the patient access department. I have worked at the Heart and Vascular center and the Endocrinology and Imaging center and First Floor Registration. I have opened clinic's in the morning. I Check in patients for their appointments. I verify all information including insurance coverage. During this time I prepare the paperwork for the clinics next day appointments. I also check patients in for the coumadin clinic. I Check patients in and out for our doctors appointments. I have experience in E-Clinical works and Epic systems. I accept payments for co pays and hospital side and equipment fees through Epic and Converge systems. I take calls about appointments, billing. I work independently. Answer the phones and assist patients accordingly.

• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
• Scheduled and confirmed patient appointments with patients and healthcare professionals
• Greeted visitors and established purpose of visit to complete check-in procedure quickly
• Maintained HIPAA compliance across all patient data-handling, systems and training

I arrived in the morning and I would test the water to make sure it was within the guidelines for treatments document all results. Prepare my assigned pod by stringing my machines and testing them. Prep my patients for treatment. Notify the charge nurse to get the ok to proceed. I would cannulate my patient's access for treatment , monitor vital signs and make sure they were comfortable . Draw labs and put them in the centrifuge and then refrigerate them. I also collected urine and stool specimens. At the end of the day the labs were prepared be sent out. I cleaned my work area in between patients and at the end of the day. I also would stock the unit with supplies. I would order supplies as needed. I would dispose of our bio hazard trash at the end of the day and change out the sharps containers. For three months I drew the units water cultures and documented them in the books and on the computer. I also did the AAMI's. And I would participate in the QAI Meetings. I also monitored the charts on the unit and the water room to check for inaccuracies.

• Transported patients from rooms and prepared for treatments
• Maintained clean and fully operational laboratory equipment
• Followed laboratory guidelines for handling biological specimens
• Cleaned and sterilized lab area, tools and equipment
• Managed departmental inventory and supply ordering
• Followed strict aseptic techniques to protect patients when collecting blood and tissue samples
• Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
• Provided necessary health education training for patients
• Recorded patients' medical history, vital statistics and test results in electronic medical records
• Evaluated patient care needs, prioritized treatment and maintained patient flow