Kandi Mann
Brightstar Home Health
Harvest,AL
30
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
CNA
2 Years 3 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with interdisciplinary teams to develop personalized care plans.
Waitress Supervisor
13 Years 5 Months- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new staff on menu knowledge and customer service protocols.
- Coordinated shift schedules, optimizing workforce distribution for peak hours.
- Implemented improved order processing procedures, enhancing overall dining experience.
Administrative Assistant, Grant Writer, Fundraiser
14 Years 7 Months- Coordinated schedules and communications for fire department events and meetings.
- Managed volunteer recruitment efforts, enhancing community involvement and support.
- Developed and maintained filing systems, ensuring efficient document retrieval.
- Assisted in preparing reports and presentations for board meetings and community outreach.
- Developed persuasive grant proposals to secure funding for diverse projects.
- Conducted comprehensive research on potential funding sources and grant opportunities.
- Reviewed and edited proposals for clarity, consistency, and compliance with funder guidelines.
Medical Receptionist
4 Years 8 Months- Managed patient scheduling, ensuring efficient appointment flow and reduced wait times.
- Coordinated insurance verification processes, improving patient check-in accuracy and compliance.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record systems, streamlining patient information access and management.
Pathology Technician
7 Years 4 Months- Conducted thorough examinations of biological specimens for forensic analysis.
- Operated advanced laboratory equipment to prepare samples for microscopic evaluation.
- Ensured compliance with safety protocols and regulations in laboratory procedures.
- Collaborated with forensic scientists to interpret results and document findings accurately.
Customer Service Manager
4 Years 2 Months- Led customer service team to enhance overall satisfaction through targeted training initiatives.
- Developed and implemented streamlined processes to improve response times for customer inquiries.
- Trained and mentored staff on best practices for conflict resolution and effective communication.
- Analyzed customer feedback data to identify trends and drive strategic improvements in service delivery.
Shipping Supervisor
4 Years 7 Months- Supervised daily shipping operations, ensuring timely dispatch of products to customers.
- Implemented process improvements that enhanced shipping efficiency and reduced delays.
- Trained and mentored staff on best practices for order fulfillment and inventory management.
- Coordinated with logistics providers to streamline transportation schedules and reduce costs.
Education
High School Diploma
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Contract administration
Proposal management
Task delegation
Complaint handling
Sales promotion
Order accuracy
Front desk operations
Telephone etiquette
Appointment scheduling
Timeline
CNA
Brightstar Home Health
04.2024 - CurrentRead More
Waitress Supervisor
Mollys Diner
05.2010 - 10.2023Read More
Administrative Assistant, Grant Writer, Fundraiser
Jersey Rural Volunteer Fire Dept
03.2009 - 10.2023Read More
Medical Receptionist
Dr. Ansari
01.2005 - 09.2009Read More
Pathology Technician
Alabama Dept. of Forensic Science
07.2000 - 11.2007Read More
Customer Service Manager
Walmart
07.2000 - 09.2004Read More
Shipping Supervisor
Uniform Corner
12.1996 - 07.2001Read More
McGehee High School
High School Diploma
Read More