Kandi Nicholson
Summary
Attentive Community Support Specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive social and professional interactions. Focused on delivering and propelling seamless care through consultation with caregivers, staff and clients. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Overview
13
13
years of professional experience
Work History
Employment Specialist
Garza & Carrillo Consulting
11.2018 - Current
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Led job readiness and career-building workshops to uplift client confidence.
- Provided clients with on-the-job training and employment related support to maintain and retain employment, in various positions and companies.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
Vocational Facilitator
Nexus Neurorecovery Center
09.2021 - 11.2022
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating mock work environment.
- Advocated for program participants in Vocational program, outlining cases and needs to program executives.
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
Client Relationship Manager
MacFarlane & Associates
05.2017 - 11.2018
- Assessed client needs and developed plans to adequately address current and future objectives.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Delivery Manager
MUY! Brands
03.2011 - 06.2014
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
No Degree - Job Placement Specialist
University of North Texas
Denton, TX03.2021
No Degree - Job Skills Trainer
University of North Texas
Denton, TX10.2018
No Degree - BookKeeping/Accounting Assist
Lone Star College System
Spring, TX03.2016
Skills
- Eligibility Requirements
- Observation & Monitoring
- Conflict Resolution
- Business Operations
- Regulatory Requirements
- Program Planning
- Program Goals
- Records Documentation
- Case Management
- Disability Services
- Individualized Service Planning
- Soft Skills Training
- Client Advocacy
- Employment Barriers Identification
Timeline
Vocational Facilitator
Nexus Neurorecovery Center
09.2021 - 11.2022
Employment Specialist
Garza & Carrillo Consulting
11.2018 - Current
Client Relationship Manager
MacFarlane & Associates
05.2017 - 11.2018
Delivery Manager
MUY! Brands
03.2011 - 06.2014
No Degree - Job Placement Specialist
University of North Texas
No Degree - Job Skills Trainer
University of North Texas
No Degree - BookKeeping/Accounting Assist
Lone Star College System
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