Kandi Rich

- Collect and verify patients information and insurance coverage

- Schedule and reschedule patients' medication, deliveries, and inform of delays

- Maintain exceptional professional customer service while answering questions, solving problems, providing education, and maintaining the company's reputation for high-quality service

- Verify and update patient demographics and insurance information

- Enroll and intake new patients

- Issue Resolution Proactively addressed and resolved various patient issues related to their medication, delivery, insurance, and other concerns, ensuring patient satisfaction and continuity of care.

In this role, I have consistently utilized my organizational skills and attention to detail to maintain a high standard of service, contributing to the overall reputation and efficiency of CVS Specialty.

• Acted as front office manager: answered calls, routed mail, served guests, etc
• Maintained organizational compliance with state, federal, and regulatory agencies
• Analyzed inventory management and cost efficiency and submitted weekly reports
• Coordinated and managed all aspects of event planning and community outreach activities
• Planned, organized, and evaluated online systems to ensure optimum efficiency and accuracy
• Managed calendars and travel needs of office personnel and leadership team
• Prepared meeting agendas, minutes, and correspondence, etc
• Effectively de-escalated all grievances and complaints, contributing to significant increase in customer satisfaction and retention.

• Directs the development and implementation of processes and procedures
• Provides leadership and vision to team
• Subject matter expert on warehousing policies and best practices
• Analyzes inventory management and cost efficiency weekly
• Performs daily, weekly, and monthly reporting of production activities
• Coordinates training and performance monitoring of staff.