Kandi Smith
Byron,OK
Summary
Detail-oriented Billing Specialist of 25years with expertise in billing, MR invoicing, account reconciliation and running the TWACS system. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Billing Specialist
Alfalfa Electric Cooperative
Cherokee, OK
07.2001 - Current
- Processed billing statements, ensured accuracy of customer accounts and implemented billing procedures to enhance efficiency.
- DLM Program for members, looking up data and applying changes to accounts.
- Led initiatives to enhance knowledge for the TWACS system, resulting in reduced processing times.
- TWACS System-Daily checking for outages, stopped meters, substation issues and reports posting correctly.
- Miscellaneous Receivable-Prepare itemized invoices and statements for items purchased or services rendered.
- SmartHub-assist customers in questions or problems.
- Member Contracts-Check all data entry into NISC for accuracy.
- Strengthened member relationships through effective communication regarding billing issues and concerns.
- Contributed to positive work environment by offering support, guidance in resolving daily issues, promoting teamwork and knowledge sharing within the departments.
- Coordinated inventory assessment and timely ordering of office supplies to support daily operations.
Education
High School Diploma -
Burlington High School
Burlington, OKSkills
- Monthly billing management
- Invoice processing
- Billing dispute resolution
- Data entry proficiency
- Decision-making
- Research and due diligence
- Attention to detail
- Multitasking and organization
- Customer service
Accomplishments
OAEC Leadership Classes
NW Tech Leadership Classes
NISC-MIC-Continued Learning
NISC-Pathways-Continued Learning
TWACS Conf-Continued Learning
Certification
2020 MIP
Timeline
Billing Specialist
Alfalfa Electric Cooperative
07.2001 - Current
High School Diploma -
Burlington High School