KANDICE DANIELS
Henderson,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all guests. Skilled in anticipating customer needs, recommending and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments with ease.
Overview
3
3
years of professional experience
Work History
Food Server
Hasalon
Las Vegas, NV
08.2023 - 06.2024
- Learning and adapting to daily menu changes with a little notice
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality and a fun party atmosphere
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Increased sales by upselling appetizers, desserts, and specialty beverages, and bottle service
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Front Desk
Venetian Hotel & Casino
Las Vegas, NV
12.2021 - 10.2023
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled emergency situations calmly and professionally while following proper protocols.
- Coordinated with various departments to address guest needs and provide seamless service experiences.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
VIP Coordinator
Venetian Hotel & Casino
Las Vegas, NV
12.2021 - 08.2022
- Collaborated with hotel departments to ensure seamless service delivery for all VIP guests.
- Resolved any guest issues or complaints with diplomacy and professionalism, upholding the highest standards in customer service.
- Monitored feedback from high-profile clients to identify areas of improvement within the operations team''s performance.
- Managed room inventory effectively, optimizing occupancy levels while prioritizing VIP requests.
- Conducted pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches were added to rooms or suites upon arrival.
- Maintained knowledge of local attractions, events, and businesses to provide informed recommendations to elite clientele seeking unique experiences.
- Handle cash, and bank accurately.
Education
Associate Of Business Administration - Business
North Idaho College
Coeur D'alene, IDSkills
- Infogenesis
- Calm demeanor when necessary
- Cash Handling
- Food handling
- Professional Attitude
- Cleanliness standards
- Relationship Management
- Order Accuracy
- Guest Relations
- Conflict Resolution
- Food and beverage pairings
- Tableside Service
- Suggestive Selling
- Banquet Coordination
- Adaptable and Flexible
- Hospitality service expertise
Timeline
Food Server
Hasalon
08.2023 - 06.2024
VIP Coordinator
Venetian Hotel & Casino
12.2021 - 08.2022
Front Desk
Venetian Hotel & Casino
12.2021 - 10.2023
Associate Of Business Administration - Business
North Idaho College