Kandice Ison
Richmond,KY
Summary
Experienced healthcare professional with over 20 years of experience in patient services, medical office operations, insurance verification, scheduling, and customer support. Skilled in Epic, patient registration, HIPPA compliance, and consistently provided excellent patient satisfaction and customer service
Overview
2027
2027
years of professional experience
Work History
Patient Access Coordinator- Neurology
Baptist Health Medical Group
Richmond, KY
09.2023 - Current
- Greet and register patients for appointments.
- Verify demographics and insurance information in Epic.
- Schedule new patient and follow up appointments.
- Answer incoming calls and route messages to providers and clinical staff.
- Collect co-pays.
- Scan and index patient records in OnBase.
- Provide exceptional customer service while maintaining HIPPA compliance
- Assist with appointment rescheduling and referrals.
Patient Access Coordinator Float
Baptist Health Medical Group
Richmond, KY
03.2022 - 09.2023
- Greet and register patients.
- Verify demographics and insurance information in Epic.
- Answer incoming calls and relay phone messages to appropriate staff.
- Schedule follow up appointments.
- Provide excellent customer service to patients and medical staff.
- Collect co-pays and prepare daily deposit.
- Scan and index documents in Onbase.
Office Assistant
Rehab Medical
Lexington, KY
08.2018 - 03.2022
- Scheduled technicians routes for deliveries and pick up of medical equipment and service calls
- Managed office needs such as office supplies, mail, and payments
- Managed inventory levels of medical equipment
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contacted patients regarding equipment approvals, scheduling services, deliveries, and pick up of medical equipment
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed insurance verifications monthly
Pharmacy Technician
Howard Family Pharmacy
Eastern, KY
2010 - 2018
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Knott County Central High School
Hindman, KYBusiness Administration
Hazard Community And Technical College
Hazard, KYSkills
- Self-Motivated
- Reliable and Punctual
- Prioritization and Time Management
- Team collaboration
- Patient and Empathetic
- Insurance verification
- Epic EMR
- Observant
- Customer service
- Patient registration
- HIPAA compliance
- Strong organization
References
Available upon request
Timeline
Patient Access Coordinator- Neurology
Baptist Health Medical Group
09.2023 - Current
Patient Access Coordinator Float
Baptist Health Medical Group
03.2022 - 09.2023
Office Assistant
Rehab Medical
08.2018 - 03.2022
Pharmacy Technician
Howard Family Pharmacy
2010 - 2018
High School Diploma -
Knott County Central High School
Business Administration
Hazard Community And Technical College