Tianna Castile
Pickerington,OH
Summary
Experienced representative with over 5 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking full-time work while attending college, offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Nationwide Children's Hospital
11.2022 - Current
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Trained new staff on hospital processes and procedures.
Merchandise Processor
Abercrombie & Fitch Distribution Center
04.2022 - 07.2022
- Sorted, priced and stocked merchandise on sales floor.
E-Commerce Associate
Kroger
02.2020 - 04.2022
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service
- Met or exceeded sales goals and worked as team player in supporting other sales
- Processed and handled customer complaints, answering questions and providing alternative solutions.
Retail Associate
Kohl's
09.2019 - 01.2020
- Maintained clean sales floor and straightened and faced merchandise
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Helped customers complete purchases, locate items and join reward programs.
Education
Bachelor of Arts - Psychology
Ohio State University
Columbus, OH05.2024
High School Diploma -
Pickerington High School North
Pickerington, OH05.2020
Skills
- Effective Customer Communication
- Customer Care
- Customer Preferences
- Excellent Written and Verbal Communication
- Self-Motivated
- Multi-tasking Abilities
- Administrative and Office Support
Affiliations
- Ohio State University Psychology Club
Timeline
Patient Access Representative
Nationwide Children's Hospital
11.2022 - Current
Merchandise Processor
Abercrombie & Fitch Distribution Center
04.2022 - 07.2022
E-Commerce Associate
Kroger
02.2020 - 04.2022
Retail Associate
Kohl's
09.2019 - 01.2020
Bachelor of Arts - Psychology
Ohio State University
High School Diploma -
Pickerington High School North