Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Work Preference
Quote
Languages
BusinessAnalyst

Katie Watts

Wadesboro,NC

Summary

Experienced healthcare professional transitioning into medical billing and coding. Strong background in patient access, insurance verification, and EHR systems. Newly certified with a CBCS certificate through NHA and eager to learn.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Atrium Health
10.2023 - Current
  • Greet patients and visitors, register new patients for primary care and emergency services, schedule appointments, answer phone calls & transfer calls, collect insurance information, establish coordination of benefits, and collect copayments.

Outpatient Registrar

Carolina Primary Care
01.2015 - 08.2019
  • Answer patient phone calls, transfer phone calls, take and send messages to providers and nurses, schedule and reschedule appointments, handle patient paperwork and filing, running reports, and taking patient complaints.

Live Answer Coordinator

Live Answer
06.2015 - 01.2016
  • Responsibilities answering phones at a call center, registering & scheduling appointments, communicating with nurses via phone & messaging system.

Customer Service Representative II

Alliance Medical Inc
02.2013 - 06.2015
  • Responsibilities Answering phones, screening calls, helping customers in storefront, cash drawer management, closing storefront, receiving orders for DME from providers and filing them to insurance for patient, collecting required documentation from provider to determine medical necessity for insurance coverage, contacting insurance companies for prior authorization, and training new employees.

Education

Workforce Training - Certified Billing Coding Specialist (CBCS)

Richmond Community College
Rockingham, NC
05.2025

College Classes - A&P I and II

Richmond Community College
Rockingham, NC
01.2024

High school diploma - undefined

Anson High School
Wadesboro, NC
05.2010

Skills

  • Efficient data input
  • Insurance eligibility verification
  • Extensive customer service experience
  • Healthcare scheduling management
  • Effective organizational skills
  • Proficient in computer applications
  • Proficient in electronic health record systems
  • Data privacy and ethics
  • Effective communication
  • Effective time management
  • Knowledgeable in medical terminology
  • Professional phone communication

Certification

  • Certified Nursing Assistant (CNA)
  • Certified Coding & Billing Specialist (CBCS) May 2025 to May 2027 CBCS certification through NHA (National Healthcare Association)

Timeline

Patient Access Representative

Atrium Health
10.2023 - Current

Live Answer Coordinator

Live Answer
06.2015 - 01.2016

Outpatient Registrar

Carolina Primary Care
01.2015 - 08.2019

Customer Service Representative II

Alliance Medical Inc
02.2013 - 06.2015

College Classes - A&P I and II

Richmond Community College

High school diploma - undefined

Anson High School

Workforce Training - Certified Billing Coding Specialist (CBCS)

Richmond Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k match4-day work weekHealthcare benefits

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Languages

English
Full Professional

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