Yevgeniya Lavochina
Buckley,WA
Summary
Assisted customers in resolving issues through effective communication and problem-solving skills. Supported team goals in a fast-paced call center environment. Built positive relationships with customers to enhance loyalty.
Assisted customers in resolving inquiries and issues effectively. Built strong relationships through attentive and empathetic communication. Focused on providing solutions to enhance customer satisfaction.
Assisted customers in resolving complaints and issues in a timely manner. Supported team efforts in a fast-paced call center environment. Maintained composure while addressing customer needs.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
MultiCare Health
Auburn, WA
12.2024 - 02.2026
- Facilitated patient registration process to ensure accurate data collection and verification.
- Coordinated insurance verification procedures to enhance revenue cycle efficiency.
- Assisted patients with appointment scheduling, improving overall access to healthcare services.
- Implemented workflow improvements that streamlined front desk operations and reduced wait times.
- Led initiatives to optimize electronic health record utilization for improved data accuracy and accessibility.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Owner
La Raza Landscaping
Federal Way, WA
01.2019 - 08.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Delivered Materials needed for the project to be completed.
Call Center MA
Seamar Medical
04.2011 - 06.2013
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Increased overall team efficiency and productivity.
- Scheduled appointments for patients via phone and in person.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Night Stock Clerk
Rite Aid
03.2010 - 05.2010
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Processed customer purchases and returned proper currency and bills, maintaining 100% accuracy rate.
- Helped customers complete purchases, including processing payments and bagging items.
- Assessed floor displays to determine which merchandise required restocking.
Deli Clerk
Safeway
05.2005 - 12.2007
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Prepared orders by slicing, weighing, packaging.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Education
Medical Assistant
Everest College
Renton, WAGED -
Tacoma Community College
Tacoma, WASkills
- Multi-tasking phone lines, scheduling,
- Effective customer communication
- Patient relations
- Strong communication skills
- Organizational skills
- Verbal communication
- Flexible and adaptable
- Computer application knowledge
- Customer service oriented
- Outgoing personality
- Team contribution
- Call center experience
- Fluent in Spanish and Russian
Languages
Spanish
Native or Bilingual
Russian
Limited Working
Timeline
Patient Access Representative
MultiCare Health
12.2024 - 02.2026
Owner
La Raza Landscaping
01.2019 - 08.2023
Call Center MA
Seamar Medical
04.2011 - 06.2013
Night Stock Clerk
Rite Aid
03.2010 - 05.2010
Deli Clerk
Safeway
05.2005 - 12.2007
Medical Assistant
Everest College
GED -
Tacoma Community College