Kandice Kelsey
Sandy,UT
Summary
Knowledgeable Medicare Retention Manager with solid background in managing customer retention programs and enhancing client loyalty. Successfully developed and implemented strategies that improved customer satisfaction and reduced churn rates. Demonstrated ability in data analysis and relationship management.
Overview
21
21
years of professional experience
Work History
Medicare Retention Manager
Agent Boost
11.2022 - Current
- Proven approaches in decision-making processes, empowering team members to make informed choices that positively impacted retention rates.
- Streamlined communication processes, building and maintaining stronger relationships between clients and account management teams.
- Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
Production Technician Manager
De La Rue Currency & Security Print
08.2004 - 11.2022
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
Education
High School Diploma -
Mountain Crest High School
Hyrum, UT06-2001
Skills
- Retention marketing
- Email marketing campaigns
- Employee motivation
- Industry trends awareness
- Customer retention strategies
- CRM software proficiency
- Compliance
Timeline
Medicare Retention Manager
Agent Boost
11.2022 - Current
Production Technician Manager
De La Rue Currency & Security Print
08.2004 - 11.2022
High School Diploma -
Mountain Crest High School
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