Detail-oriented customer support and administrative professional with extensive experience in high-volume communication environments. Proficient in dispute resolution, case documentation, and CRM systems, ensuring accuracy and confidentiality. Demonstrated ability to work independently while adhering to strict guidelines and maintaining quality standards in compliance-driven settings.
Hi, I’m
Kandice Murphy
Administrative Assistant
Silvis
Summary
Overview
15
years of professional experience
Work History
Independent
Household Operations Manager
11.2021 - Current
Job overview
- Coordinated scheduling, correspondence, budgeting, and vendor management while demonstrating superior organizational skills and multitasking capabilities.
- Guaranteed precise financial and operational records delivering 100% accuracy.
- Instituted process refinements to enhance routines and tracking systems.
- Leveraged conflict resolution and communication skills to manage daily problems efficiently.
- Administered periodic performance assessments uncovering areas for growth and crafting targeted action plans to mitigate concerns.
- Enhanced interdepartmental collaboration by implementing clear communication pathways.
- Investigated data trends to reveal potential bottlenecks in operations workflow, executing strategies to address risk.
- Supervised budgets diligently, achieving on-time project completion within established financial parameters.
Goodwill of the Heartland
E-Commerce Specialist
09.2018 - 11.2021
Job overview
- Handled a high volume of online customer inquiries and disputes related to payments, refunds, and product descriptions.
- Investigated claims thoroughly, documented findings, and communicated resolutions clearly.
- Processed refunds and financial adjustments while meeting strict accuracy and timeline standards.
- Collaborated with operations and shipping teams to resolve complex cases and improve workflows.
- Maintained comprehensive case records to support audits and reporting.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Developed strategic partnerships with key vendors, expanding product offerings and securing favorable pricing terms.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
Royal Publishing
Branch Secretary
11.2015 - 07.2018
Job overview
- Functioned as primary liaison for internal and external inquiries.
- Oversaw contracts, vendor communications, and confidential documentation while ensuring compliance with company policies.
- Facilitated vendor dispute resolution and negotiations for management
- Optimized recordkeeping processes to enhance efficiency and minimize errors.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Continually assessed workflow practices identify areas improvement recommended solutions management consideration implementation.
Fanfare Sports Marketing
Customer Service Representative
04.2011 - 10.2015
Job overview
- Processed over 70 inbound calls each day, resolving billing inquiries and service issues effectively.
- Captured detailed case notes to ensure compliance and facilitate reporting.
- Enlightened customers regarding policies and services to decrease repeat issues.
- Coordinated with sales and operations teams to mitigate challenging situations
- Surpassed performance benchmarks for call handling and customer satisfaction consistently
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Black Hawk College
01.2027
University Overview
In Progress (Expected 2027)
Skills
Telecommunication handling
Conflict management
Legal case documentation
escalation process management
Task prioritization
regulatory standards
Articulate verbal and written skills
Problem-solving skills
Customer relationship management
Digital communication tools
Client case handling
Office suite expertise Productivity software mastery Communication skills Customer satisfaction focus
Data input systems
Information management systems
Data classification and verification Accuracy assessment and control Meticulousness in data handling
Assurance processes
Timeline
Household Operations Manager
Independent
11.2021 - Current
E-Commerce Specialist
Goodwill of the Heartland
09.2018 - 11.2021
Branch Secretary
Royal Publishing
11.2015 - 07.2018
Customer Service Representative
Fanfare Sports Marketing
04.2011 - 10.2015
Black Hawk College