Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandice O'Leary

New River,AZ

Summary

Dynamic professional with extensive experience in small business operations and customer relations. As Co-Owner at Country Mouse, I successfully negotiated pricing strategies, enhancing profitability. Proven track record in decision-making and customer service, demonstrated through streamlined processes at ProTech Restore, leading to improved team productivity and client satisfaction.

Overview

16
16
years of professional experience

Work History

Co-Owner/Partner

Country Mouse
04.2023 - Current

Acquired ProTech Restore and implemented the business with a partner. Job entails purchasing merchandise, testing it, and dismantling to install fresh software, then packaging products for customers.

  • Manage office details, including: purchasing, customer service, training, and Human Resources, ensuring smooth workflow and timely completion of tasks.
  • Negotiate price and service with customers to decrease expenses and increase profit.
  • Track trends and suggest enhancements to refine company's offerings and identify opportunities for growth and gain competitive advantage.
  • Collaborate with partner to maximize team efficiency


Office Manager

ProTech Restore, Billy Rainford, Owner (360) 878-7803
09.2018 - 04.2023
  • Streamlined office operations to enhance efficiency and productivity across departments.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets and administered HR responsibilities.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Daycare Owner/Operator

Kandice O'Leary In-Home Daycare
09.2011 - 08.2018
  • Developed and implemented age-appropriate curriculum enhancing children's learning experiences and social skills.
  • Managed daily operations ensuring compliance with licensing regulations and safety standards.
  • Established strong communication channels with parents, fostering trust and community engagement.
  • Prepared nutritious meals
  • Picked up and delivered children to appropriate bus stops

Sales Associate

Walmart Supercenter (253)735-1855
06.2009 - 09.2011
  • Assisted in product displays, optimizing visual merchandising for increased sales at the Jewelry Counter.
  • Promoted to Manager of Shoe Department
  • Promoted to Manage the Boys and Girls Clothing
  • Processed transactions accurately, ensuring efficient checkout experience for customers.
  • Collaborated with team members to achieve sales targets and improve store performance.

Co-workers:

Billy Rainford (360) 878-7803 Pamela Hopkins (602) 910-1174

Michael Mazzeo (253)394-1074 Elisabeth Parsons (253) 880-4623

Claire Wallace (989) 820-0785 Jackie Burns (253) 334-6902

Education

High School Diploma -

Auburn Riverside High School
Auburn, WA
01-2003

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making

Timeline

Co-Owner/Partner

Country Mouse
04.2023 - Current

Office Manager

ProTech Restore, Billy Rainford, Owner (360) 878-7803
09.2018 - 04.2023

Daycare Owner/Operator

Kandice O'Leary In-Home Daycare
09.2011 - 08.2018

Sales Associate

Walmart Supercenter (253)735-1855
06.2009 - 09.2011

High School Diploma -

Auburn Riverside High School
Kandice O'Leary