Kandice Roberts
Akron,OH
Summary
A professional with experience in customer service leadership is prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
Home Depot
08.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- I've handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, and systems usage.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Resolved customer service issues using company processes and policies, and provided updates to customers.
Freight Associate
Home Depot
06.2020 - 06.2021
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Communicated proactively with customers to meet deadlines and minimize escalations.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Signed off on and completed paperwork for incoming shipments.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Unloaded arriving product stock and moved to store display areas.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Histotechnician in Training
Histotechnician, NeoGenomics Laboratories
03.2018 - 04.2020
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Set up, maintained and verified sterility of lab equipment and tools.
- Devoted special attendance to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored and replenished reagents and tools to ensure smooth workflow while eliminating delays.
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
- Minimized errors throughout pre-analytic and post-analytic processes.
- Carried out test to determine if bacterial, or fungal are present on tissue.
Lab Assistant
NeoGenomics Laboratories
03.2017 - 03.2018
- File H&E's and unstained slides Perform daily and monthly maintenance on interments Prepares and stores bulk reagents Deliver cases to pathologist Data entry and record- keeping Daily upkeep of all lab areas When necessary, runs Ventana Ultras, unloads DAKO Artisan and operates SAKURA Follow Standard Operating Procedures (SOPs) and wearing correct PPE at all times.
Pharmacy Technician
Optum Rx
09.2016 - 03.2017
- Patient data entry Maintained drug inventory levels Product labeling Filling prescriptions with 100% accuracy Provided customer service.
Education
William Floyd High school
Bachelor of Arts - Multimedia
Kent State University
Kent, OH05-2026
Licence - Pharmacy
Kaplan
Vista, CA10.2015
Skills
- HIPAA Trained
- Pharmaceutical abbreviations
- Exceptional patient care and interaction
- Comprehension
- Excellent telephone etiquette
- Team Leader
- Inventory management
- Strong decision-making abilities
- Regulatory compliance, Aseptic procedures
- Data entry Decision-making
- Filling prescriptions Record-keeping
- Regulatory compliance Aseptic procedures
- Equipment testing and calibration, Sterilization techniques
- Customer service
- Safe specimen handling
- Cash handling
- Interpersonal communications
- Well-organized, Efficient, and accurate
Timeline
Customer Service Lead
Home Depot
08.2022 - Current
Freight Associate
Home Depot
06.2020 - 06.2021
Histotechnician in Training
Histotechnician, NeoGenomics Laboratories
03.2018 - 04.2020
Lab Assistant
NeoGenomics Laboratories
03.2017 - 03.2018
Pharmacy Technician
Optum Rx
09.2016 - 03.2017
William Floyd High school
Bachelor of Arts - Multimedia
Kent State University
Licence - Pharmacy
Kaplan
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