Kandice Tucker
Yukon,United States
Summary
Customer service representative with 10+ years of experience utilizing attention to detail, problem resolution, verbal and written communication, and efficiency in multitasking and scheduling. Thrives in a team environment who also enjoys working independently.
Overview
15
15
years of professional experience
Work History
Coordinator I
Oklahoma State Department of Education
Oklahoma City, OK
02.2020 - 03.2021
- Received and screened callers and visitors; provided needed information; resolved problems, or routed callers or visitors to appropriate official for action; Read and distributed mail addressed to supervisor; composed official correspondence for supervisor's signature; disposed of routine correspondence from own knowledge of agency rules, laws, policies, and procedures; anticipated supervisor's needs by furnishing materials required for official reply to correspondence and other official acts; Arranged for special conferences and meetings; maintained supervisor's calendar, advising of commitments; arranged for travel, itinerary and accommodations; prepared and submitted travel claims; Independently researched, located, assembled, collated , edited , and summarized materials, information, and data for administrative, board, or commission consideration or action; transcribed dictation of confidential or difficult technical or legal material requiring a high degree of accuracy; recorded and transcribed proceedings of meetings and conferences; Maintained written controls of material received, routed, assigned, or disposed of in the division; maintained files of correspondence, reports, instructions, guidelines, and similar materials requiring rapid retrieval and presentation; Maintained inventories of supplies, equipment and materials; requisition same; maintained simple budgets or accounts; Performed related work as required and assigned.
Administrative Specialist
NORTHCARE
Oklahoma City, OK
02.2018 - 10.2019
- Greeted and welcomed clientele and provided them with a positive first impression of the organization; Checked clientele in for their appointments and provided correct documentation; Assisted co-workers with checking out clients and other job related duties; Worked with a high volume of clientele with extensive needs and provided friendly customer service; Managed doctor's schedules and called clientele to get rescheduled when they missed an appointment; Answered and routed phone calls and took messages; Abided by and followed all company policies on confidentiality at all times and respected the integrity and confidentiality of all our consumers related information; Responsible for immediate response to incoming calls and routing calls to appropriate staff; Abided by the accounting cash/check handling procedures for all monies collected; Verified insurance through OHCA and Navinet daily; Completed yearly Core Level Co-occurring Training as provided and/or facilitated by NorthCare.
Detention Officer
OKLAHOMA COUNTY SHERIFF'S OFFICE
Oklahoma City, OK
02.2017 - 08.2017
- Supervised and controlled inmate behavior; Provided assistance in classification of inmates; Collected and resolved inmate complaints, grievances or request; Effective communication with other staff by use of telephone, intercom, or portable base radios; Performed searches of people, cells and common areas to control contraband; Write clearly and concisely; use acceptably grammar, punctuation and spelling; write reports which are organized, complete, accurate and factual; Adapted to change in working conditions ( changes in assignments, shift changes and different types of incidents either incidentally or continuously.); Proceed in assignments without waiting to be told what to do; Exerted the effort needed to make sure the job is done right, the first time.
Service Department Receptionist
David Stanley Dodge
Midwest City, OK
10.2013 - 04.2015
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information; Designed electronic file systems and maintained electronic and paper files; Maintained the front desk and reception area in a neat and organized fashion, and wrote reports and correspondence from dictation and hand written notes/; Facilitated working relationships with co-tenants and building management.
Aviation Boatswain's Handling
U.S. Navy
Norfolk, VA
09.2006 - 09.2011
- Supervised the movement, spotting and securing of aircraft and equipment ashore and afloat; Performed crash rescue, firefighting, crash removal and damage control duties in connection with launching and recovery of aircraft; Stationed on the USS Dwight D. Eisenhower for five years; deployed for a total of fifteen months; Weapons qualification and security training.
Education
Associate Of Applied Science - Healthcare Administration
OSU-OKC
Oklahoma City, OK05.2024
College Prep -
Midwest City High school
Midwest City, OK05.2006
Skills
- Medical Terminology
- Scheduling
- Time Management
- Multitasking
- Active Listening
- Attention to detail
- Problem Resolution
- Verbal and written communication
- Efficiency
- Microsoft Office
- Microsoft Word
- Typing
- Conflict Management
- Medical Scheduling
Additional Information
- COMPUTER SKILLS Languages
- Microsoft Office proficiency
- Self-directed
- Professional and mature
- Resourceful
- Strong interpersonal skills
- Dedicated team player
Military Service
US Navy, United States, E4, 09/01/06, 09/01/11
Personal Information
- Title: Administrative Specialist
- Work Permit: Authorized to work in the US for any employer
Timeline
Coordinator I
Oklahoma State Department of Education
02.2020 - 03.2021
Administrative Specialist
NORTHCARE
02.2018 - 10.2019
Detention Officer
OKLAHOMA COUNTY SHERIFF'S OFFICE
02.2017 - 08.2017
Service Department Receptionist
David Stanley Dodge
10.2013 - 04.2015
Aviation Boatswain's Handling
U.S. Navy
09.2006 - 09.2011
Associate Of Applied Science - Healthcare Administration
OSU-OKC
College Prep -
Midwest City High school