Kandice Van Dyke
Palatka,FL
Summary
Detail-oriented Medical Administrative Assistant skilled in managing sensitive patient information and resolving inquiries with professionalism. Adept at prior authorization processes, fostering effective communication between healthcare providers and patients, and enhancing overall satisfaction.
Overview
1
1
Certificate
6
6
years of professional experience
Work History
Medical Administrative Assistant
Island Doctors
Palatka, FL
04.2022 - 03.2023
- Supported office operations by restocking supplies and managing inventory levels efficiently.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Medical Administrative Assistant
Lighthouse Pediatrics
St. Augustine, FL
04.2018 - 05.2020
- Assisted in processing insurance claims and verifying coverage details.
- Provided front desk support, greeting patients and addressing inquiries professionally.
- Ensured compliance with HIPAA regulations in all patient interactions.
- Handled billing inquiries, resolving discrepancies promptly to enhance patient satisfaction.
Medical Administrative Assistant
Angel Kids Pediatrics
Jacksonville, FL
07.2017 - 03.2018
- Resolved customer complaints and inquiries via phone and email, providing accurate and compassionate communication to families navigating insurance processes
- Obtained benefits and authorizations for commercial payers to ensure appointments were properly payed for beforehand to have a stress free visit with correct expectation of what patient was responsible for paying.
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained accurate patient records in electronic health record systems.
- Coordinated communication between healthcare providers and families effectively.
Education
Associate of Science - Homeland Security
Vincennes University
Vincennes, IN08-2023
Skills
- Prior Authorization Submission & Re-Authorization Management
- Customer Service — Phone & Email Inquiry Resolution
- HIPAA Compliance & Patient Data Confidentiality
- Patient demographics
- Patient care and confidentiality
- Patient & Family Education on Insurance Benefits
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Administrative Assistant
Island Doctors
04.2022 - 03.2023
Medical Administrative Assistant
Lighthouse Pediatrics
04.2018 - 05.2020
Medical Administrative Assistant
Angel Kids Pediatrics
07.2017 - 03.2018
Associate of Science - Homeland Security
Vincennes University