Kandis Kidd
Muldrow,OK
Summary
Dynamic Denials Manager with a proven track record at Shared Services Center - Fort Smith, adept in revenue management and clear communication. Expert in resolving coding discrepancies and enhancing team performance through effective staff management and cross-training. Skilled in trend analysis and regulatory compliance, significantly improving billing processes and patient service quality.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Denials Manager- Unbilled
Shared Services Center - Fort Smith
01.2020 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated with insurance companies to research and resolve coding discrepancies.
- Generated reports to identify coding trends and discrepancies.
- Interacted with other managers as well as other healthcare staff located in facilities or corporate leadership with questions regarding patient services and billing concerns.
Denials Specialist
Shared Services Center - Fort Smith
03.2018 - 01.2020
- Reviewed provisions of certificates or policies to determine patient's medical coverage losses.
- Adjusted patient accounts by entering discretionary billing items, requesting rebills and updating billing entity records.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Identified root cause of denials to provide plans for denial resolution.
- Scanned hard copy medical records and correspondence to convert into electronic files.
- Conducted in-depth analysis of denials root cause along with patients medical records to compose appeal letters for clients.
Education
Associate of Applied Science - Medical Insurance Coding And Billing
Vista College, Fort Smith, AR 72903
Fort Smith, AR11-2017
Skills
- Project management
- Trend analysis
- Staff management
- Work prioritization
- Revenue management
- Regulatory compliance
- Clear communication
- Policy and procedure development
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
- CBCS - Certified Billing and Coding Specialist
Timeline
Denials Manager- Unbilled
Shared Services Center - Fort Smith
01.2020 - Current
Denials Specialist
Shared Services Center - Fort Smith
03.2018 - 01.2020
Associate of Applied Science - Medical Insurance Coding And Billing
Vista College, Fort Smith, AR 72903
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