Kandis Simons
Fayetteville,NC
Summary
Disciplined worker with success in working within busy, fast-paced settings where multi-tasking is necessary. Skilled in building positive personal and professional relationships with customers, as well as team members. Efficient in documenting and processing data.
Overview
10
10
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
Raleigh, North Carolina
12.2021 - Current
- Processed mail parcels according to city, state, or postal code using automated machine
- Manually processed outgoing magazines and letters according to designated zone or state
- Used 3 digit coding scheme to process incoming ground and priority mail packages to designated locations
- Efficiently scan packages to ensure a tracking number was generated for each
- Label and scan containers of mail along with designated truck to ensure all mail is accounted for
Induction
Amazon DLT2
Colfax, North Carolina
06.2020 - 09.2021
- Labeled packages unloaded from trailer using handheld scanning gun
- Sorted packages to coinciding belt according to alphanumeric label
- Simultaneously processed good packages to sorting line, and damaged or defectively labeled packages into quality control
Material Handler
FedEx Express
Greensboro, North Carolina
07.2018 - 06.2020
- Marshalled aircraft to designated position upon arrival
- Performed security checks on aircraft upon arrival and before departure
- Offloaded and uploaded freight, ensuring it was safely and properly transferred between aircraft and sort building
- Scanned all bulk items offloaded and uploaded to aircraft efficiently
- Stacked and stored all loose and contained freight on aircraft in designated positions according to load plan
Customer Service Associate
Wal Mart
Greensboro, North Carolina
11.2014 - 05.2018
- Process return and exchange transactions, as well as money transfer transactions.
- Answer calls inquiring about online purchases and availability of in-store products
- Arrange online order pickups in a manner that provides the most convenience for customer
- File documentation of all transactions processed
- Analyze customer surveys and refer to them in order to build customer service skills
Education
Bachelor of Science - Family And Consumer Science
North Carolina A&T State University
Greensboro, NC05-2020
Skills
- Customer resolution
- Quality service
- Data processing
- File keeping
- Inventory management
- Mail sorting
- Machine processing
- Labeling and scanning
Timeline
Mail Processing Clerk
United States Postal Service, USPS
12.2021 - Current
Induction
Amazon DLT2
06.2020 - 09.2021
Material Handler
FedEx Express
07.2018 - 06.2020
Customer Service Associate
Wal Mart
11.2014 - 05.2018
Bachelor of Science - Family And Consumer Science
North Carolina A&T State University