Dajah Lesueur
Mobile
Summary
Detail-oriented and customer-focused professional with 7+ years of experience in operations, customer service, leadership, and process compliance. Proven ability to manage high-volume workloads, resolve complex customer concerns, maintain accurate documentation, and meet performance goals in fast-paced environments. Strong communication, problem-solving, and organizational skills with experience utilizing technology, following regulatory procedures, and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
Mobile, AL
09.2022 - Current
- Process and verify large volumes of incoming and outgoing mail while maintaining strict accuracy standards.
- Utilize automated systems and tracking technology to support efficient operations and timely delivery.
- Review and organize records to ensure compliance with postal regulations and operational procedures.
- Identify workflow inefficiencies and implement organizational methods that improve productivity.
- Maintain attention to detail in a deadline-driven environment with minimal supervision.
- Adapt quickly to procedural changes, technology updates, and evolving operational requirements.
Customer Service Representative
Alorica
Remote
07.2020 - 08.2022
- Assisted customers with account inquiries, billing concerns, and service-related issues in a high-volume call center environment.
- Investigated customer concerns and provided timely, accurate resolutions.
- Documented customer interactions and maintained detailed records within company systems.
- Managed escalated calls while maintaining professionalism, empathy, and customer satisfaction.
- Consistently met performance and quality metrics.
Front End Lead
Walmart
Daphne, AL
04.2016 - 07.2020
- Supervised front-end operations and supported team members in achieving service and performance objectives.
- Resolved customer complaints and escalated concerns through effective problem-solving.
- Assisted with employee coaching, training, scheduling, and performance monitoring.
- Ensured compliance with company policies, cash-handling procedures, and operational standards.
- Improved customer satisfaction through proactive issue resolution and team coordination.
Education
All Lines Adjuster - Alabama All Lines Adjuster License
Adjuster Resources Center
Mobile, ALHigh School Diploma -
Mattie T Blount
Mobile, AL05.2016
Skills
- Conflict Resolution
- Remote work readiness
- Time management
- Team collaboration
- Verbal and written communication
- Customer service and client relations
- Data entry
- Critical thinking
- Computer proficiency
- Postal law proficiency
- Distribution services
- Regulatory compliance
Timeline
Mail Processing Clerk
United States Postal Service, USPS
09.2022 - Current
Customer Service Representative
Alorica
07.2020 - 08.2022
Front End Lead
Walmart
04.2016 - 07.2020
All Lines Adjuster - Alabama All Lines Adjuster License
Adjuster Resources Center
High School Diploma -
Mattie T Blount