Kandiss Stone
Certified Pharmacy Technician
Jackson,TN
Summary
Certified Pharmacy Technician (CPhT) with over 10 years of experience in retail, hospital, and independent pharmacy environments. Expertise in insurance claim resolution, prior authorizations, and high-volume prescription processing. Demonstrated ability to maintain accuracy in fast-paced settings while ensuring HIPAA compliance. Ideal candidate for remote roles in pharmacy benefit management, prior authorization, and clinical support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Family Pharmacy
Jackson
09.2024 - Current
- Processed prescriptions accurately using pharmacy management software.
- Collaborated with healthcare professionals to ensure patient safety.
- Resolve insurance rejections including Prior Authorizations, quantity limits and insurance coverages
- Operate Parata PASS adherence packaging system to improve patient compliance.
- Transmit claims to insurance companies for payment and reconciled EOBs.
Senior Certified Pharmacy Technician
Walgreens
Jackson
06.2021 - 09.2024
- Processed 150+ prescriptions daily in a fast paced environment
- Handled complex third-party billing issues and escalations.
- Reduced medication overstock and expirations through inventory optimization.
- Delivered patient support via phone and in person
- Reduced medication overstock and expirations through inventory optimization.
Pharmacy Operations Manager
Walgreens
Lexington
05.2023 - 01.2024
- Oversaw daily pharmacy operations, staffing, workflow efficiency, and compliance metrics.
- Trained and coached pharmacy staff on accuracy, productivity, and insurance processing.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Conducted regular audits to assess pharmacy compliance and performance standards.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
Certified Pharmacy Technician
West Tennessee Healthcare
Jackson
10.2015 - 06.2021
- Organized delivery of medications to nursing units within hospitals or other healthcare facilities.
- Managed inventory by organizing and restocking pharmacy supplies.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained cleanliness and organization of the pharmacy workspace.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted in training new employees on pharmacy procedures.
Education
Emergency Medical Technician (EMT) - Certificate
Jackson State Community College
Jackson, Tennessee, TN05-2019
Associate of Science -
Jackson State Community College
Jackson, Tennessee, TN06-2010
Skills
- Prior Authorizations & Insurance Resolution
- Prescription Data Entry (High Volume)
- HIPAA & Patient Privacy Compliance
- PBM & Third-Party Billing
- Medication Adherence Programs
- Call Center & Patient Support
- Pharmacy Workflow Optimization
- Inventory Management
- Remote Work Readiness
Certification
CPhT Certified Pharmacy Technician with PTCB April 2021
Timeline
Certified Pharmacy Technician
Family Pharmacy
09.2024 - Current
Pharmacy Operations Manager
Walgreens
05.2023 - 01.2024
Senior Certified Pharmacy Technician
Walgreens
06.2021 - 09.2024
Certified Pharmacy Technician
West Tennessee Healthcare
10.2015 - 06.2021
Emergency Medical Technician (EMT) - Certificate
Jackson State Community College
Associate of Science -
Jackson State Community College