KANDY Harwell
Lawrenceburg,TN
Summary
My expertise in customer relations and team leadership, coupled with a knack for decision-making, consistently enhanced operational efficiency. My proactive approach and positive attitude have been pivotal in fostering team cohesion and meeting ambitious goals. I am skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapt quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and goals.
Overview
21
21
years of professional experience
Work History
Manager/Owner
The Outlook
07.2020 - 12.2024
- Planned and executed strategies to increase business and drive profit growth
- Performed manual labor tasks to detailed instructions from supervisors
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Maintained financial records and monitored budgeting activities.
Owner/Operator
Accent Floral
01.2012 - 01.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Pawnbroker
Pawn Plus
07.2003 - 05.2020
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on variety of items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Received daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Processed payments, handled cash and securely initiated bank deposits for revenue-grossing pawn shop.
Education
Phlebotomy/ Medical Assistant - Medical Assistant/ Phlebotomy
Nu Course Institute
Winchester, TN06-2025
Floral Design - Floral Design
Floral Design Institute
Portland,Oregon 01-2020
High School -
Giles Co High
Pulaski, TN05-1995
Some College (No Degree) - Nursing
Columbia State Community College
Columbia, TNLPN Nursing -
TCAP
Pulaski, TNSkills
- Dependable and responsible
- Good Telephone Etiquette
- Clerical
- Phlebotomy
- Knowledge of EKG
- Patient identification accuracy
- First aid certification
- Inventory management
- Time management
- Patient assessments
- Patient assessments and care
Timeline
Manager/Owner
The Outlook
07.2020 - 12.2024
Owner/Operator
Accent Floral
01.2012 - 01.2021
Pawnbroker
Pawn Plus
07.2003 - 05.2020
Phlebotomy/ Medical Assistant - Medical Assistant/ Phlebotomy
Nu Course Institute
Floral Design - Floral Design
Floral Design Institute
High School -
Giles Co High
Some College (No Degree) - Nursing
Columbia State Community College
LPN Nursing -
TCAP