Kandyce Spencer

As Manager at Sugaring NYC, I led a team of eight employees, providing ongoing guidance, coaching, and support to ensure efficient daily operations and a high standard of customer service. I managed scheduling, inventory, budgeting, quality control, and overall studio operations while implementing strategies to improve productivity and streamline processes. Through effective cost-management initiatives, I achieved a 12% reduction in expenses while maintaining service quality and meeting financial targets. I collaborated with cross-functional teams to develop and execute marketing campaigns, analyzed market trends and competitor activity to identify business opportunities and potential risks, and maintained compliance with all health, safety, sanitation, and regulatory requirements. I also oversaw the hiring process, conducted interviews, completed employee performance evaluations, and implemented training and development programs to support team growth and professional development. Through strong leadership and operational oversight, I focused on creating an efficient, positive work environment while consistently prioritizing customer satisfaction and business performance.

Worked as a bartender and server in an upscale steakhouse environment, delivering exceptional hospitality while managing high-volume service across breakfast, lunch, and dinner. Crafted and served a wide variety of cocktails, beers, and wines while developing extensive knowledge of mixology techniques, flavor profiles, ingredients, menu offerings, and wine and spirit pairings to provide personalized recommendations based on guest preferences and dietary needs. Managed bar and dining operations by maintaining cleanliness and organization, monitoring inventory, processing cash and POS transactions accurately, and adhering to all food safety and health regulations. Demonstrated strong multitasking skills while efficiently managing 5–9 table sections during peak hours and coordinating with kitchen and service staff to ensure timely and seamless food and beverage delivery. Trained new bartenders on beverage preparation, customer service standards, and POS operations, while also contributing to team meetings, promotions, menu updates, and private events. Implemented effective upselling strategies that increased average check size by 20–25% and consistently anticipated guest needs to create a welcoming, positive dining experience focused on exceptional customer satisfaction.

As Manager of a European Wax Center location, I oversaw all aspects of daily operations, sales performance, staff management, customer service, and financial results while leading a team of 14 employees. I created comprehensive sales reports analyzing key performance indicators such as conversion rates, average deal size, and pipeline velocity for senior management and used market and competitor insights to identify growth opportunities and refine sales strategies. I developed and implemented strategic initiatives, targeted promotions, upselling techniques, and marketing strategies that increased customer traffic by 35% and consistently supported the achievement of sales targets. I also implemented cost-saving measures that reduced operational expenses by 15% while optimizing inventory levels and controlling labor costs through effective scheduling and staffing. In addition, I conducted regular training sessions and performance evaluations focused on product knowledge, customer service, objection handling, and closing techniques, while providing ongoing coaching and support to improve employee performance and retention. I collaborated with marketing and operations teams to ensure seamless execution of business initiatives, maintained strong relationships with suppliers, vendors, and customers, and ensured compliance with health and safety regulations through regular inspections and corrective actions. By fostering employee engagement and maintaining a customer-focused culture, I successfully improved operational efficiency, strengthened team performance, and enhanced overall customer satisfaction.

As a Sales Associate at Billiard Factory, providing consultative sales and customer service for high-end game room and entertainment furniture, including pool tables, shuffleboards, bar stools, arcade games, and other recreational products. Assisted customers throughout the sales process while also managing a high volume of phone communication with customers, warehouse teams, manufacturers, and vendors. Responsibilities included checking inventory and product availability, gathering information and pricing for custom orders, coordinating with manufacturers, and providing customers with updates regarding shipping, delivery, payments, and order status. Maintained consistent communication and follow-up to ensure orders were accurate, issues were resolved efficiently, and customers received a smooth and positive purchasing experience.

As a Work-Study Student in the Academic Advisement Office within the Engineering Department at PVAMU, I provided administrative and student support to help ensure the office operated efficiently and effectively. I assisted students with general academic inquiries, appointment scheduling, registration-related questions, and navigating university resources while maintaining professionalism and confidentiality. I supported academic advisors with administrative tasks, including organizing student records, preparing documents, updating databases, and managing office communications. I also assisted with coordinating advising appointments, workshops, and departmental events, while helping students access appropriate academic resources and services. Through this role, I developed strong communication, organization, time-management, and problem-solving skills while gaining valuable experience working in a fast-paced academic environment and collaborating with faculty, advisors, staff, and students from diverse backgrounds.