Customer-oriented General Manager with 19 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
ARAMARK Sports And Entertainment
05.2022 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Developed and maintained relationships with customers and suppliers through account development.
Implemented operational strategies and effectively built customer and employee loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Exceeded projections year over year.
General Manager
Apex Entertainment
08.2021 - 04.2022
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Developed and maintained relationships with large corporation's to foster center buy outs and corporate events.
Developed effective business plans to align strategic decisions with long-term objectives.
Implemented operational strategies and effectively built customer and employee loyalty.
Directed successful operational turnaround, eliminating over $10,000.00 in debt
General Manager
Bowlero Corp
09.2018 - 11.2021
Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Resulting in 3% sales growth.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Developed value-added solutions and approaches by leveraging events in center. Worked with local corporations to drive large events.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Senior Manager
BJ's Restaurant & Brewhouse
02.2015 - 07.2018
Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
Developed and implemented local marketing plans to drive sales, profit and brand objectives.
Managed team of 120 and budget of $ 4.2million, overseeing multi-regional sales plans.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Oversaw reporting functions to executive leadership.
Assistant General Manager/Regional Training Manager
Red Robin
06.2013 - 09.2015
Coordinated ongoing technical training and personal development classes for staff members.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Reviewed and edited all training materials for accuracy and company policy compliance.
Managed new employee orientation training process for more than 80 employees each year.
Delivered new employee onboarding and training sessions.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
General Manager
Johnny Carinos Country Italian
03.2005 - 06.2013
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability by 10%.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
Culinary Science And Management
The Art Institute of Pittsburgh
Pittsburgh, PA
06.2006
Skills
Human Resources Oversight
Supplier Monitoring
Assignment Delegation
Sales Tracking
Recruitment and Hiring
Finance and Accounting Oversight
Performance Assessment
Training Management
Large scale event planning and management
Corporate leadership development
Problem Anticipation and Resolution
Customer Service Management
Certification
Certified Serve safe
Certified Trainer , TEAMS
Timeline
General Manager
ARAMARK Sports And Entertainment
05.2022 - Current
General Manager
Apex Entertainment
08.2021 - 04.2022
General Manager
Bowlero Corp
09.2018 - 11.2021
Senior Manager
BJ's Restaurant & Brewhouse
02.2015 - 07.2018
Assistant General Manager/Regional Training Manager
Concessions and Warehouse Scheduling Coordinator at ARAMARK Sports and EntertainmentConcessions and Warehouse Scheduling Coordinator at ARAMARK Sports and Entertainment