Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kanea Cooper

Detroit,MI

Summary

Honest professional providing exemplary care and compassion to youngsters experiencing life disruptions. Focused Adolescent Counselor helping children and teens develop coping skills to solve problems.

Overview

19
19
years of professional experience

Work History

Youth Coach

VISTA MARIA
06.2023 - Current
  • Responsible for assisting clients with day-to-day activities, monitoring their progress and communicating any issues or concerns that come up.

Behavioral Health Technician

Singleton Health Care Center
02.2005 - 06.2023
  • Responsible for assisting clients with day-to-day activities, monitoring their progress and communicating any issues or concerns that come up.

Customer Service Representative

Group O
06.2022 - 04.2023
  • Worked on different projects depending on need and demand
  • Validated claims for rebates submitted by customers
  • Assisted customers in who they need to speak with for job benefit questions.

UMR- United Healthcare

Remote
11.2021 - 03.2022
  • Assisted members with basic healthcare needs such as activating medical cards, adding or removing family members on the plan, guiding members through online setups, and aiding with finding Primary Care Providers in the members' specific area of residence.

Payment Processing Specialist

Financial Education Services
11.2019 - 10.2021
  • Processed payment for clients looking to gain knowledge and assistance with information on their individual credit reports
  • Followed up on memberships with members to make sure they were still satisfied with the quality of help they were receiving
  • Organized and sorted through lists of customers weekly to eliminate anyone who was not currently active in the program.

Payoff Specialist

Quicken Loans
11.2018 - 11.2019
  • Contacted client's current mortgage/lien holders to obtain payoff demands and statements for accounts refinance transactions
  • Reviewed payoff details to ensure the dollar amount and payment instructions are accurate to pay off lien in full.

Education

Bachelor of Arts - Psychology

University of Detroit Mercy
Detroit, MI
05.2017

Associates -

Macomb Community College
Roseville, MI
04.2016

Phillip Murray Wright High School
Detroit, MI
06.2002

Skills

  • Excel
  • Payment Processing
  • Word
  • Data Processing
  • Sorting
  • Bookkeeping
  • Typing
  • Verbal and Written Communication
  • Basic Research and Data Skills
  • Attention to Detail
  • The Ability to Operate Standard Office Equipment
  • Microsoft Outlook
  • Effective Communication

Personal Information

Relocation: Anywhere

Timeline

Youth Coach

VISTA MARIA
06.2023 - Current

Customer Service Representative

Group O
06.2022 - 04.2023

UMR- United Healthcare

Remote
11.2021 - 03.2022

Payment Processing Specialist

Financial Education Services
11.2019 - 10.2021

Payoff Specialist

Quicken Loans
11.2018 - 11.2019

Behavioral Health Technician

Singleton Health Care Center
02.2005 - 06.2023

Bachelor of Arts - Psychology

University of Detroit Mercy

Associates -

Macomb Community College

Phillip Murray Wright High School

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Kanea Cooper