Kaneesha Vereen
Florence
Summary
Compassionate and detail-oriented Administrative and Patient Support professional with 3+ years of healthcare and customer service experience in fast-paced, high-volume environments. Skilled in managing multi-channel communications (phone, text, secure email, fax) with empathy and professionalism. Adept at triaging patient needs, scheduling, preparing care reports, and collaborating with interdisciplinary teams to improve patient experiences. Recognized for strong organizational skills, adaptability, and ability to quickly learn and leverage technology platforms to enhance workflow efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Support Specialist
United Healthcare
Remote
01.2024 - 03.2026
- Provided administrative and back-office support to healthcare teams by managing appointment logistics, patient records, and inquiries through asynchronous channels (chat, email, and ticketing systems like Zendesk or Freshdesk), with no phone communication required.
- Identified, prioritized, and triaged patient needs to connect them with the appropriate care team for clinical support and coordination.
- Maintained accurate documentation in EHR systems while upholding HIPAA and privacy regulations
- Remote
- Facilitated patient communication and appointment scheduling to enhance access to care.
- Provided empathetic support, addressing patient concerns and ensuring satisfaction.
Administrative Assistant
Humana
Remote
07.2022 - 01.2024
- Provided administrative support including data entry, report generation, and records management for healthcare teams.
- Coordinated patient scheduling, intake, and follow-ups using EMR systems such as Epic, Athenahealth, or eClinicalWorks; communicated exclusively via secure messaging, email, and patient portals to support HIPAA-compliant workflows.
- Utilized Google Suite, scheduling systems, and CRM platforms to track interactions and follow up on patient care plans.
- Assisted in onboarding patients, explaining care services, and guiding them through initial intake processes.
- Collaborated cross-functionally with clinical teams, benefits specialists, and healthcare providers to support patient care coordination, verify insurance coverage, and assist with onboarding processes for new patients.
- Remote
- Managed scheduling and calendar coordination for senior executives, ensuring optimal time management.
Customer Experience Specialist
Teleperformance
Remote
11.2020 - 06.2021
- Delivered high-quality customer service through phone, email, and live chat, maintaining a 95%+ satisfaction rating.
- Resolved complex issues by collaborating with multiple departments to ensure seamless problem resolution.
- Tracked and maintained key performance metrics related to patient outreach, appointment scheduling, and care coordination to support quality improvement and operational efficiency initiatives
- Recognized for calm, empathetic communication in high-stress situations.
- Assisted customers with inquiries, enhancing overall satisfaction and loyalty.
- Analyzed customer feedback data to identify trends and recommend actionable improvements.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
High School Diploma -
Creek Bridge High School
Marion, SC05-2008
Skills
- Patient & Provider Communication
- Multi-Channel Support (Phone, Email, Text, Fax)
- Care Coordination & Scheduling
- Electronic Health Record (EHR) Management
- Data Entry & Member Report Generation
- Google Suite, Slack, Video Conferencing Tools
- HIPAA Compliance & PHI Handling
- Benefits & Insurance verification
- Empathy & Active Listening
- Cross-Functional Team Collaboration
- Insurance verification
- Patient confidentiality
- Medical terminology
Languages
English
Full Professional
Timeline
Patient Support Specialist
United Healthcare
01.2024 - 03.2026
Administrative Assistant
Humana
07.2022 - 01.2024
Customer Experience Specialist
Teleperformance
11.2020 - 06.2021
High School Diploma -
Creek Bridge High School