Kaneidra McKinney Garrett
Lashing Out Esthetics Memphis (Owner)
Southaven,MS
2027
years of professional experience
Detail-oriented professional experienced in administrative support and team leadership. Proven track record of enhancing operational efficiency and delivering exceptional customer experiences through effective time management and strong interpersonal skills.
Results-driven individual with a background in bartending and esthetics. Skilled in customer engagement and team collaboration, consistently improving service processes to exceed client expectations and drive repeat business.
Dedicated professional with strong multitasking and attention to detail. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Work History
Bartender
1 Year 11 Months- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Collaborated with team members to streamline service processes during peak hours, improving efficiency.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Engaged with customers to provide personalized service, fostering repeat business and positive reviews.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Trained new staff on bar operations, drink preparation techniques, and customer service protocols.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Licensed Esthetician
5 Years 10 Months- Conducted thorough skin assessments to tailor services to individual needs.
- Delivered personalized skincare treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare products, promoting effective home care routines.
- Implemented sanitation protocols to ensure a safe and hygienic working environment.
- Streamlined appointment scheduling processes, improving operational efficiency and client retention.
- Fostered friendly, warm, and exceptional customer experience.
- Developed and implemented strategic business plans to enhance operational efficiency and profitability.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Utilized data-driven decision-making to drive strategic initiatives and assess business performance.
- Delivered exceptional eyelash extension services, ensuring client satisfaction and repeat business.
- Maintained a clean and organized workspace, adhering to safety and sanitation standards.
Campus Coordinator
6 Years 4 Months- First point of contact in office.
- Operates campus switchboard and inbox; receives incoming calls and emails and transfer them to appropriate staff members.
- Developed and implemented strategic initiatives to improve student retention and success rates.
- Mentored new coordinators on best practices for event planning and student outreach strategies.
- Collaborated with faculty and staff to streamline administrative processes, enhancing operational efficiency.
- Led the development of policies and procedures to ensure compliance with university standards and regulations.
- Implemented strategies to increase student recruiting, engagement and retention.
- Admit students into program after all proper documents are received; therefore, financial aid will pay out.
- Order transcripts from previous colleges or high schools.
- Spreadsheet creator.
- Provides assistance to all staff in the office.
Assistant Manager
2 Years 2 Months- Trained and mentored staff on customer service excellence and product knowledge.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Analyzed sales data to identify trends, inform inventory management, and optimize stock levels.
- Supervised daily operations to ensure adherence to company policies and procedures.
- Supervised sales floor operations, ensuring optimal customer service and store presentation.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Key Holder; open or close store
- Monitored cash handling procedures, ensuring compliance with financial protocols.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Call Center Representative
15 Years 7 Months- Managed high-volume inbound calls, maintaining composure under pressure while providing accurate information.
- Assisted customers with product inquiries, resolving issues efficiently and enhancing customer satisfaction.
- Utilized call center software to document interactions and track customer feedback for continuous improvement.
- Collaborated with team members to streamline processes, improving response times and overall service quality.
- Maintained call center database by entering information.
- Keeps equipment operational by following established procedures, and reporting malfunctions.
Sales Associate
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
- Maintained an organized stockroom and ensured product availability on sales floor through effective inventory management.
- Maintained organized stockroom and ensured product availability on sales floor through effective inventory management.
- Collaborated with team members to create visually appealing merchandise displays that drove customer engagement.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment during peak hours.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Education
Certificate of Completion - Esthetics
Bachelor of Science - Criminal Justice
Associate of Science
High School Diploma
Skills
Multitasking capabilities
Attention to detail
Dependable work ethic
Collaborative team member
Administrative skills
Front office management
Active listening
Administrative support
Office administration
Appointment management
Verbal and written communication
Front office operations
Timeline
Bartender
The Lookout Bar and Resturant (BassPro Memphis)
09.2024 - CurrentRead More
Licensed Esthetician
Lashing Out Esthetics Memphis (Owner)
10.2020 - CurrentRead More
Campus Coordinator
Strayer University
06.2014 - 10.2020Read More
Assistant Manager
Payless Shoes Source
04.2012 - 06.2014Read More
Call Center Representative
Home Depot Call Center
01.2011 - 2012Read More
Sales Associate
Marshalls & HomeGoods
2010 - 2011Read More
Empire Beauty School
Certificate of Completion from Esthetics
Read More
Strayer University
Bachelor of Science from Criminal Justice
Read More
Southwest Tennessee Community College
Read More
Northwest Mississippi Community College
Associate of Science
Read More
Southaven High School
High School Diploma
Read More