Kaneisha Simms
Hazelwood,MO
Summary
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Area Sales Coordinator
Residence Inn/Fairfield Inn & Staybridge Suites
St Louis, Missouri
11.2025 - Current
- Coordinated sales efforts across multiple hotel brands and locations.
- Assisted in organizing events and meetings for clients and partners.
- Maintained accurate records of sales activities and customer interactions.
- Provided support to hotel staff in upselling services to enhance guest experience.
- Monitored market trends to identify potential business opportunities for growth.
- Generated and submitted sales reports outlining sales volume, potential sales and area prospects.
Customer Care Specialist
Rayus Radiology
08.2024 - 04.2025
- Answers phones and handles calls in a professional and timely manner
- Maintains positive interactions at all times with patients, referring offices and staff
- Schedules patient examinations according to existing company policy
- Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
- Ensures all patient data is entered into information systems completely and accurately
- Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
- Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
- Maintains an up-to-date and accurate database on all current and potential referring physicians
- Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Medical Receptionist Trainer
Urology of
St. Louis
03.2023 - 08.2024
- Responsible for training new receptionist
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Front Desk Supervisor
Marriot International
05.2021 - 03.2023
- Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable
- Works side by side with staff to train and model appropriate guest service standards
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Evaluates staff performance and coaches to ensure standards are met
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions
- Ensures all required training for department employees is completed and training records are maintained
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Front Desk Supervisor
Homewood Suites by Hilton
12.2019 - 05.2021
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests’ needs
Customer Service Specialist
Anthem Inc
05.2019 - 12.2019
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Analyzes problems and provides information/solutions
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Uses computerized systems for tracking, information gathering and troubleshooting
Education
High School Diploma -
Excel High School
Skills
- Relationship Management
- Communication skills
- Decision-making
- Training and development
- Organizational skills
- Microsoft Office
- Customer Service
- Sales coordination
- Event organization
- Front desk operations
Timeline
Area Sales Coordinator
Residence Inn/Fairfield Inn & Staybridge Suites
11.2025 - Current
Customer Care Specialist
Rayus Radiology
08.2024 - 04.2025
Medical Receptionist Trainer
Urology of
03.2023 - 08.2024
Front Desk Supervisor
Marriot International
05.2021 - 03.2023
Front Desk Supervisor
Homewood Suites by Hilton
12.2019 - 05.2021
Customer Service Specialist
Anthem Inc
05.2019 - 12.2019
High School Diploma -
Excel High School