Kaneisha Whiten
Dallas,TX
Summary
Experience, dedicated, and knowledgeable customer service professional with a proven track record in diverse industries. Adept at establishing positive client relationships, ensuring customer satisfaction, and contributing to overall business success. Seeking a challenging customer service role outside of the retail industry where I can leverage my skills in rapport building, process optimization, and a results-oriented approach.
Overview
10
10
years of professional experience
Work History
Senior Zone Leader
Premium Retail Services Inc
Dallas, Texas
02.2023 - Current
- Assisted senior management in developing strategies for increasing sales revenue.
- Monitored industry news, developments, and trends related to our products and services.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Organized and maintained filing systems for correspondence, reports, documents and other information.
- Provided administrative support to various departments within the organization.
- Evaluated staffing requirements in alignment with projected workloads and organizational objectives.
Project Lead Merchandiser
Advantage Sales And Marketing
Jackson, Mississippi
10.2020 - 02.2023
- Coordinated resources to ensure successful completion of projects.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Organized displays according to company standards and specifications.
Sales Brand Ambassador
Kirkland’s
Pearl, Mississippi
04.2019 - 10.2020
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Assisted in developing promotional materials such as brochures, flyers, posters.
- Managed multiple accounts simultaneously while meeting deadlines consistently.
- Maintained a clean and organized sales floor at all times.
Lead Key Holder
Hanesbrands
Pearl , Mississippi
10.2018 - 11.2019
- Conducted daily store walks to inspect store operations and customer service levels.
- Utilized coaching skills to motivate staff members towards reaching individual goals.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Lead Head Cashier
Home Depot
Vicksburg , Mississippi
10.2014 - 10.2018
- Maintained high level of customer satisfaction by resolving problems with excellent service.
- Implemented comprehensive training program for all cashiers on store policies, procedures, and safety protocols.
- Identified opportunities for enhancing operational efficiency through process optimization measures.
- Executed responsibilities for both the opening and closing shifts, which involved tasks such as money counting, till balancing, and addressing discrepancies.
Education
Associate of Applied Science - General Marketing/ Management
Hinds Community College
Raymond, MS05-2018
Skills
- Project Planning
- Administrative Skills
- Organization and Multitasking
- Product marketing
- Business Analysis
- Clerical Support
- Strong leadership skills
Timeline
Senior Zone Leader
Premium Retail Services Inc
02.2023 - Current
Project Lead Merchandiser
Advantage Sales And Marketing
10.2020 - 02.2023
Sales Brand Ambassador
Kirkland’s
04.2019 - 10.2020
Lead Key Holder
Hanesbrands
10.2018 - 11.2019
Lead Head Cashier
Home Depot
10.2014 - 10.2018
Associate of Applied Science - General Marketing/ Management
Hinds Community College
Similar Profiles
Prithvisinh JhalaPrithvisinh Jhala
Sales Representative at Premium Retail Services / OSL Direct ServicesSales Representative at Premium Retail Services / OSL Direct Services
MISHAL ZAKAMISHAL ZAKA
Talent Acquisition Lead at Premium Retail Services IncTalent Acquisition Lead at Premium Retail Services Inc
Beatrice PressleyBeatrice Pressley
Merchandise Vendor at Premium Retail Services IncMerchandise Vendor at Premium Retail Services Inc
Anmol AroraAnmol Arora
Customer Experience & Sales Associate at Premium Retail Services (Bell Canada)Customer Experience & Sales Associate at Premium Retail Services (Bell Canada)
Aman SharmaAman Sharma
Pharmacy Manager at CVS HealthcarePharmacy Manager at CVS Healthcare