Kanesha Batiste
Houston
Summary
Accomplished Mobile App Specialist with a proven track record at Management Transportation Management, enhancing customer satisfaction and streamlining operations. Expert in problem-solving and analytical thinking, I significantly improved workflows and customer feedback integration. Skilled in documentation management and fostering team collaboration, my approach has consistently driven positive outcomes and efficiency improvements.
Overview
8
8
years of professional experience
Work History
Mobile App Specialist
Management Transportation Management
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented customer feedback system to inform product development.
- Improved team collaboration by initiating regular strategy meetings.
Customer Service Representative
Global Medical Response
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
CJ Rack Installation
01.2020 - 07.2022
- Trained new employees on company-specific software applications, promoting a smooth onboarding experience for incoming staff.
- Conducted regular database maintenance activities, ensuring optimal performance levels were sustained over time.
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Prepared detailed reports for management, showcasing trends and insights derived from analyzed data sets.
Team Lead
Iqor
03.2018 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representatives
Iqor
01.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Retail Associate
Home Depot
01.2017 - 01.2018
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Houston Community College
Houston, TXSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Mobile App Specialist
Management Transportation Management
08.2023 - Current
Customer Service Representative
Global Medical Response
07.2022 - Current
Data Entry Clerk
CJ Rack Installation
01.2020 - 07.2022
Team Lead
Iqor
03.2018 - 01.2020
Customer Service Representatives
Iqor
01.2018 - 01.2020
Retail Associate
Home Depot
01.2017 - 01.2018
Houston Community College
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