Kanesha Britt
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Franchise Owner
9round Fitness
11.2017 - 09.2023
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Ran business effectively to consistently achieve at least 90% of goal each year.
Manager/ Head Trainer
9round Fitness
07.2013 - 10.2017
- Any and all duties required to successfully run the gym adhering to Franchise Standards.
- Accomplished multiple tasks within established time frames.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Personal Trainer
Planet Fitness
04.2011 - 08.2011
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Personal Trainer
Ladies Only Total Fitness
03.2010 - 04.2011
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Sales Associate
Macy's
10.2009 - 03.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Rep
BC Beauty Supply
02.2009 - 08.2009
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ladies Shoe Department Lead
Shoe Carnival
03.2009 - 08.2009
- Customer Relations
- Supervision of departmental personnel
- Daily/weekly adherence of departmental standards
- Operational planning and control
- Following store procedures and management direction.
- Maintained clean and organized departments, promoting pleasant shopping environments for customers.
Education
Licensed Massage Therapist -
Georgia Medical Institute
Atlanta, GA01.2015
Nutritional Therapist -
Health Sciences Academy
01.2015
Certified PT - Personal Training
NESTA
01.2005
High School Diploma -
Dunbar Vocational High School
Chicago, IL06.1993
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Small business operations
Timeline
Franchise Owner
9round Fitness
11.2017 - 09.2023
Manager/ Head Trainer
9round Fitness
07.2013 - 10.2017
Personal Trainer
Planet Fitness
04.2011 - 08.2011
Personal Trainer
Ladies Only Total Fitness
03.2010 - 04.2011
Sales Associate
Macy's
10.2009 - 03.2010
Ladies Shoe Department Lead
Shoe Carnival
03.2009 - 08.2009
Customer Service Rep
BC Beauty Supply
02.2009 - 08.2009
Licensed Massage Therapist -
Georgia Medical Institute
Nutritional Therapist -
Health Sciences Academy
Certified PT - Personal Training
NESTA
High School Diploma -
Dunbar Vocational High School
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