KANESHA CRAWFORD
Saint Petersburg,FL
Summary
Detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy and strong organizational skills eager to help achieve company goals.
Overview
7
7
years of professional experience
Work History
Mobile Advisor
Exceed Corporation
05.2023 - Current
- Provided safe transportation for students to various locations such as vocational sites, medical centers, recreational activities and home.
- Ensured all company vehicles had the required safety provisions including fire extinguishers, emergency warning lights, emergency contact numbers, and well-maintained first-aid kits.
- Ensures compliance with authorized laws, rules, and regulations.
- Diligently conducts patrols to ensure the detection of disturbances, fires and suspects within designated areas by maintaining high levels of vigilance.
- Conducts preliminary investigations in response to received complaints.
- Ensures accountability of staff, students, and property while adhering to safety practices in all areas of responsibility.
- Maintains a safe working and learning environment at the center through proactive measures against harassment, intimidation, and disrespect.
CSR
Waste Pro
10.2020 - 04.2023
- Managed high call volumes, maintaining a professional demeanor and effectively multitasking.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Answered constant flow of customer calls promptly with minimal wait times.
- Handled customer concerns relating to billing or service matters, promptly forwarding any significant issues to the relevant department for further examination.
- Processed customer payments, ensuring accurate entry of data related to credits in their accounts.
- Served as a key liaison between Office Manager, dispatch, and drivers to ensure accurate communication of information.
- Efficiently organized work order initiation for pick-ups and deliveries while ensuring timely discontinuation of customer accounts.
Escalation Lead
TTEC
06.2017 - 02.2019
- Led efforts to decrease escalated cases by identifying and resolving root causes, while implementing proactive preventative measures.
- Managed high-stress situations with a calm demeanor, prioritizing customer concerns and ensuring timely resolutions.
- Expert in handling both general and specific queues, ensuring efficient processing of orders and inquiries
- Provided guidance and education to callers regarding prescription benefits, plan benefits utilization, medications, and order status.
- Efficiently resolved customer, pharmacy, and physician concerns related to prescription orders.
Education
High School Diploma -
Boca Ciega High
Gulfport, FLSkills
- Call center experience
- Data entry proficiency
- HIPAA Compliance
- Multitasking and Organization
- Customer Service/Call management
- Payment Processing
- Medical Terminology
- Escalation management
- Complaint resolution
Timeline
Mobile Advisor
Exceed Corporation
05.2023 - Current
CSR
Waste Pro
10.2020 - 04.2023
Escalation Lead
TTEC
06.2017 - 02.2019
High School Diploma -
Boca Ciega High
Similar Profiles
Myron JamesMyron James
Deployment Technician at Exceed Corporation ContractorDeployment Technician at Exceed Corporation Contractor
Peyton CorbinPeyton Corbin
Physical Therapy Technician at Exceed Physical TherapyPhysical Therapy Technician at Exceed Physical Therapy
Karel TejkalKarel Tejkal
Regulatory Affairs and Pharmacovigilance Manager at ExCEEd Orphan s.r.o.Regulatory Affairs and Pharmacovigilance Manager at ExCEEd Orphan s.r.o.
Lakaiyah BowensLakaiyah Bowens
Verification Specialist at Verify TodayVerification Specialist at Verify Today
Joanna LloydJoanna Lloyd
HIV Counselor at HelpushelpuHIV Counselor at Helpushelpu