NELSON PASTORIZA
Columbus,GA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable in supporting in-store customers with assistance. Enhance store loyalty with unparalleled support. Hardworking and reliable employee providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
9
9
years of professional experience
Work History
Broker Service Representative
Everise
Remote
06.2024 - Current
- Resolved customer inquiries in a timely manner, responding to phone calls.
- Developed relationships with carriers to increase understanding of underwriting guidelines and obtain competitive rates for clients.
- Maintained accurate records of all transactions, including policy changes and cancellations.
- Monitored the status of insurance claims and ensured timely resolution of disputes.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Evaluated and processed insurance claims according to company policies and industry standards.
Manager
CUTINO BULLIES
Loxahatchee Groves, FL
01.2016 - 11.2024
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Cared for pets during owners' absences
- Developed long-term relationships with clients and bonded with animals through regular contact
- Monitored animals during group play sessions for signs of aggressive or fearful behavior
- Kept records documenting animal health, diet or behavior
- Administered prescribed medications to animals
- Freed or exercised animals or provided other general care
- Leveraged social media channels and other online platforms to connect prospective buyers with products and services.
- Prepared sales presentations, proposals, contracts and other documents for customers.
Cashier Specialist
PUBLIX
Dacula, GA
03.2023 - 09.2023
- Worked closely with front-end staff to assist customers
- Processed payments promptly for customers to exceed productivity standards
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
- Trained new team members in cash register operation, stock procedures and customer services
- Helped with purchases and signed customers up for rewards program
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Associate
WALMART
Winder, GA
09.2021 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Educated customers on special pricing opportunities and company offerings
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Bakery/Deli Clerk
WALMART
Miami, FL
02.2020 - 09.2021
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Sliced meats and cheeses and weighed deli items for customers
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries
- Responded to customer questions regarding product availability
- Updated food displays, cases and other customer-facing areas to increase sales of special items
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
- Organized ingredients and restocked supplies to prepare for busy periods
- Informed customers of deli specials to increase profits.
Electronics Sales Associate Part Time
TARGET
Miami, FL
12.2020 - 07.2021
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Developed strong customer relationships to encourage repeat business
- Answered inbound calls, chats and emails to facilitate customer service.
Grocery Stocker
PUBLIX
West Palm Beach, FL
04.2020 - 12.2020
- Loaded and unloaded delivery vehicles to maintain inventory
- Pulled items from stock using lift equipment and added to shelves or bins
- Stocked shelves with new merchandise and checked for outdated or damaged items
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Updated product labels to reflect accurate pricing
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items.
Education
DIPLOMA - GENERAL STUDIES
Seminole Ridge Community High School
Loxahatchee Groves, FL06.2020
Certificate - Advance Cyber Security
University of Phoenix
Tempe, AZSkills
- Customer Demographics Understanding
- Loss Prevention
- Customer Service
- Project Management
- B2B Sales Representative
- Sales Techniques
- Payment Processing
- Complex Problem Solving
- Ordering and Stocking
- Goal Setting
- Staff Mentoring
Education and Training
true,other,Tempe, AZ
Contact
Loxahatchee Groves, FL 33470
Timeline
Broker Service Representative
Everise
06.2024 - Current
Cashier Specialist
PUBLIX
03.2023 - 09.2023
Customer Service Associate
WALMART
09.2021 - 03.2023
Electronics Sales Associate Part Time
TARGET
12.2020 - 07.2021
Grocery Stocker
PUBLIX
04.2020 - 12.2020
Bakery/Deli Clerk
WALMART
02.2020 - 09.2021
Manager
CUTINO BULLIES
01.2016 - 11.2024
DIPLOMA - GENERAL STUDIES
Seminole Ridge Community High School
Certificate - Advance Cyber Security
University of Phoenix
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