Kanesha Williams
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Supervisor
United Protective Services
06.2023 - Current
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
CUSTOMER SERVICE MANAGER
Domino's Pizza
05.2019 - 06.2023
- Took ownership of customer issues and followed problems through to resolution.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Warehouse Associate
Amazon
06.2020 - 09.2020
- Reduced order processing time through effective organization and prioritization of tasks.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
Procurement Intern
Celanese
06.2018 - 06.2019
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Education
Associate of Applied Science - Information Technology
El Centro
Dallas, TX05.2020
Skills
- Attention to Detail
- Problem Solving
- Multitasking Abilities
- Calm and Professional Under Pressure
Certification
- Basic Life support (CPR and AED), American Heart Association - Issued: 12/16/2023
Timeline
Security Supervisor
United Protective Services
06.2023 - Current
Warehouse Associate
Amazon
06.2020 - 09.2020
CUSTOMER SERVICE MANAGER
Domino's Pizza
05.2019 - 06.2023
Procurement Intern
Celanese
06.2018 - 06.2019
Associate of Applied Science - Information Technology
El Centro