Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaneshia Green

Shreveport,LA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication with over 15 years of customer service experience.

Overview

21
21
years of professional experience

Work History

Member Service Representative

Conduent Services
10.2021 - 05.2023
  • Managed 40 to 50 member services' calls every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Resolved customer issues through thorough dispute investigation.
  • Advocated members' issues by submitting casework to different departments within company to research or resolved issues with their healthcare benefits.

Customer Service Representative

Asurion Wireless Insurance
11.2018 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered over 50 customer calls with minimal wait times.
  • Offering warranty protection plans and inspiring interest in new product lines.

Beverage Server

Eldorado Resort Casino
07.2002 - 02.2016
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Checked guests' identification before serving alcoholic beverages.

Education

No Degree - Radiologic Technology

Southern University At Shreveport
Shreveport, LA

Skills

  • Microsoft Office
  • Clear Verbal Communication Skills
  • Trained in Salesforce, Healthcare and Dependent care flexible accounts

Accomplishments

Earned " Employee of the Month Award "in 2007

Timeline

Member Service Representative

Conduent Services
10.2021 - 05.2023

Customer Service Representative

Asurion Wireless Insurance
11.2018 - 10.2020

Beverage Server

Eldorado Resort Casino
07.2002 - 02.2016

No Degree - Radiologic Technology

Southern University At Shreveport

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Kaneshia Green