Kanessha Daley
St. Louis,US
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Relationship Banker position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Self Employed
Instacart Shoppers
St. Louis, MO, US
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Financial Experience Officer
Neighbors Credit Union
St Louis, MO
07.2022 - 08.2023
- Facilitated smooth transactions by accurately entering customer data into the banking system.
- Enhanced client relationships by addressing their financial needs with tailored banking solutions.
- Conducted thorough customer needs assessments, identifying opportunities for cross-selling banking products and services.
- Implemented effective sales strategies to promote mobile banking products and services.
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Developed strong client relationships through consistent follow-ups and personalized banking advice.
- Improved customer satisfaction by providing efficient and personalized banking services.
Bank Teller
St. Louis Community Credit Union
Ferguson, MO, US
05.2021 - 08.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Assistant Manager
Missouri Title Lenders
Saint Charles, MO, US
09.2019 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Bank Teller/Customer Service Representative
St. Louis Firefighters and Community Credit Union
St. Louis, MO, US
08.2018 - 05.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
Personal Banker Associate
Commerce Bank
Webster Groves, MO, US
12.2016 - 10.2017
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
- Established rapport with new clients to increase satisfaction and loyalty
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Promoted all financial products by maintaining excellent service offering knowledge
Operations Manager
Creative Kids Family Daycare, LLC
Albany, NY, US
06.2016 - 10.2016
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public
- Cultivated and strengthened lasting client relationships
Personal Banker
Academy Bank
Kirkwood, MO, US
08.2014 - 07.2015
- Promoted all financial products by maintaining excellent service offering knowledge
- Created innovative financial solutions to meet customer needs and provide competitive edge
- Achieved consistent recognition as a top sales performer
- Established rapport with new clients to increase satisfaction and loyalty
Customer Service Representative
Scholastic Inc
Jefferson City, MO, US
08.2012 - 12.2012
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Developed reputation as an efficient service provider with high levels of accuracy
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
Education
High School Diploma -
Webster Groves High School
St. Louis, MO12.2008
Skills
- Attention to Detail
- Time Management
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
- Problem Resolution
- Decision-Making
- Verbal Communication
- Active Listening
- Multitasking
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Strong Work Ethic
- Cash Handling
- Customer Satisfaction
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Driver's License, 08/23, 08/28
Assessments
- Management & Leadership Skills: Impact & Influence, 05/22, Proficient
- Data Entry: Attention to Detail, 05/22, Proficient
- Work Style: Reliability, 11/23, Proficient
- Attention to Detail, 05/22, Proficient
- Attention to Detail, 05/21, Proficient
- Supervisory Skills: Motivating & Assessing Employees, 11/23, Proficient
Timeline
Self Employed
Instacart Shoppers
08.2023 - Current
Financial Experience Officer
Neighbors Credit Union
07.2022 - 08.2023
Bank Teller
St. Louis Community Credit Union
05.2021 - 08.2021
Assistant Manager
Missouri Title Lenders
09.2019 - 07.2020
Bank Teller/Customer Service Representative
St. Louis Firefighters and Community Credit Union
08.2018 - 05.2019
Personal Banker Associate
Commerce Bank
12.2016 - 10.2017
Operations Manager
Creative Kids Family Daycare, LLC
06.2016 - 10.2016
Personal Banker
Academy Bank
08.2014 - 07.2015
Customer Service Representative
Scholastic Inc
08.2012 - 12.2012
High School Diploma -
Webster Groves High School