Nastacia Banner
IL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resident Assistant
Evergreen Senior Village
06.2022 - Current
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Maintained clean, safe, and well-organized patient environment.
Bank Teller
Chase Bank
05.2020 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Call Center Customer Service Representative
Afni
05.2010 - 05.2020
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Entered data promptly and efficiently with a 100% accuracy rate.
- Coordinated between billing department and customers to resolve problems.
- Answered product questions with up-to-date knowledge of sales and store promotions
- Assisted callers with bill payments and setting up new accounts with Verizon.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Achieved sales goals and service performance requirements through new customer sales.
Hair stylist
JCPenney
01.2010 - 04.2013
- Assessed customer needs and gave advice about hair style and color options.
- Sold and promoted hair care products and cosmetics.
- Updated customer information records to track services provided.
- Educated clients about products and self-maintenance for healthy hair.
- Offered color swatches to help clients choose desired hair color.
- Cut, colored and styled clients’ hair with precision and expertise.
Retail / Sales
Dillards
09.2006 - 12.2009
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Built relationships with customers to increase likelihood of repeat business.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
High School Diploma -
Neville High School
Monroe, la2002
Skills
- Customer service-oriented
- People-oriented
- POS software expert
- Sales experience
- Data entry
- Excellent communication skills
- Strong work ethic
- Outstanding interpersonal skills
- Goal-oriented
- Resident support
Certification
Dental Assistant Certification obtained in 2017 from Heartland Community College.
Timeline
Resident Assistant
Evergreen Senior Village
06.2022 - Current
Bank Teller
Chase Bank
05.2020 - Current
Call Center Customer Service Representative
Afni
05.2010 - 05.2020
Hair stylist
JCPenney
01.2010 - 04.2013
Retail / Sales
Dillards
09.2006 - 12.2009
Dental Assistant Certification obtained in 2017 from Heartland Community College.
High School Diploma -
Neville High School
Similar Profiles
YESICA MENDEZYESICA MENDEZ
Health Care Aide at Swan Evergreen Village By OriginHealth Care Aide at Swan Evergreen Village By Origin
MELISSA DAVISMELISSA DAVIS
Wellness Supervisor at Evergreen Village Supportive LivingWellness Supervisor at Evergreen Village Supportive Living
Havanna DiazHavanna Diaz
Server at Evergreen VillageServer at Evergreen Village