KANEZZA SPRINGER
Madrid,Iowa
Summary
I've always been a hard worker who did responsibilities out of my requirements to help everyone whom I worked with so that our work flow could run smoothly. I've always had good customer/client retention whether it came to sales, business or clients. During high school I worked various jobs, nothing serious but have had lots of experience in customer service. After graduating high school in 2022, I started cosmetology school at PCI Academy in July. Was there for about a year then lift happened and ended up breaking parts of my hand and helping me realize cosmetology wasn't for me. I unfortunately dropped out but quickly came back and started Esthetician school in August. Since being at PCI I started working at a Nutrition Club and then my hometown bank. Both positions helping me advance my effective customer service skills including over the phone calls, in person services, cash/card transactions, and balancing cash drawers.
Overview
5
5
years of professional experience
Work History
Bank Teller
City State Bank
10.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Real Estate Transaction Coordinator
Springer Law Firm
Madrid, IA
02.2024 - 05.2024
- Managed documentation and timelines for real estate transactions, ensuring compliance with legal standards.
- Coordinated communication between clients, attorneys, and agents to facilitate smooth transaction processes.
- Reviewed contracts and agreements for accuracy, identifying discrepancies and resolving issues promptly.
- Developed and maintained filing systems for real estate documents, enhancing organization and retrieval efficiency.
Barista
Highway 17 Nutrition
08.2022 - 03.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Caretaker
Tiger Tots
05.2021 - 06.2022
- Clean and maintain a workable and safe environment for kids to play in.
- Changed and cleaned children after accidents.
- Watched over and cared for kids.
- Helped coordinate and plan activities.
- Traveled and supervised field trips.
- Communicated with parents about any concerns or achievements of kid(s).
Education
Certification - Master Aesthetician
PCI Academy
Ames, IA03-2024
High School Diploma - undefined
Madrid Jr/Sr High School
Madrid, Iowa05.2022
Skills
- Customer Relationship Management
- Financial Transactions
- Money Handling
- Asset Management
- Data Inputting
- Up-Selling
- POS Systems
- Opening and Closing Duties
- Team Player
- Active Listener
- Hospitality Service Expertise
- Deposit and Withdrawal Management
- Menu Memorization
Timeline
Real Estate Transaction Coordinator
Springer Law Firm
02.2024 - 05.2024
Bank Teller
City State Bank
10.2023 - Current
Barista
Highway 17 Nutrition
08.2022 - 03.2024
Caretaker
Tiger Tots
05.2021 - 06.2022
High School Diploma - undefined
Madrid Jr/Sr High School
Certification - Master Aesthetician
PCI Academy