Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Certification
Timeline
Generic

Kania Norman

Milwaukee,WI

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Determined Mail Handler with 2-year background in mail and parcel delivery. Expert in building positive relationships with customers and mentoring new hires on standard policies, procedures and related federal guidelines. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mail Handler

USPS
07.2022 - 08.2023
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Cashier

Target
04.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Festivalfoods
08.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Walmart
08.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Milwaukee County Zoo
06.2016 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Seasonal Package Handler

Fed Ex Ground
10.2019 - 02.2020
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.

Education

High School Diploma -

Pius XI Catholic High School
Milwaukee, WI
06.2020

Skills

  • Critical Thinking
  • Business Acumen
  • Adaptability
  • Time Management
  • Mentoring
  • Analytical
  • Patience
  • Managing Data and Records
  • Workplace Safety
  • Handling and Sorting Mail
  • Strategic Planning
  • OSHA Standards
  • Complex Problem-Solving Skills

Accomplishments

  • Achieved employee of the month 3x through efficiency and accuracy, with 2nd highest sales rate for store rewards cards.
  • Successfully trained and coached 7 junior staff members.
  • Achieved 23% higher accuracy rates than all other cashiers in my department.

Affiliations

  • Sunday School Instructor at St. Matthews Christian Methodist Church in Milwaukee, WI.
  • Prominent participant in my daughter's fundraising activities.
  • Food Drive Coordinator for Feeding America Eastern MIlwaukee Wisconsin.
  • I donate to the Salvation Army and charity every year.
  • Toys for Tots (Christmas Season)
  • Canned Goods Food Drive (Thanksgiving Holiday)
  • Walk om Multiple Sclerosis

Languages

English
Full Professional
Spanish
Limited Working

Certification

  • Cashier Certification - 2016
  • Caregiving Certification- 2022
  • Mail Handling Certification- 2022
  • Forklift Operator Certification- 2023

Timeline

Mail Handler

USPS
07.2022 - 08.2023

Cashier

Festivalfoods
08.2021 - 04.2022

Cashier

Target
04.2021 - 06.2022

Cashier

Walmart
08.2020 - 03.2021

Seasonal Package Handler

Fed Ex Ground
10.2019 - 02.2020

Cashier

Milwaukee County Zoo
06.2016 - 08.2020

High School Diploma -

Pius XI Catholic High School

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Kania Norman