Enthusiastic, hard working and customer-focused safety with over five years of experience in high-volume establishments. Proven expertise in troubleshooting a wide variety of issues and providing exceptional customer service. Efficient at multitasking in a fast paced environment, while maintaining a friendly, safe, and professional demeanor.
Hi, I’m
Kahalakaniala K. A. N. I. A. L. A
228 Ohua Ave ,HI
Summary
Overview
3
years of professional experience
Work History
Hard Rock Cafe
Server Manager
03.2024 - Current
Job overview
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Emerald Downs Racetrack
Bartender
05.2022 - 08.2023
Job overview
- Bar manager
- Established and maintained a steady clientele
- Managed the bar single-handedly on high volume racing days
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
Hard Rock Café
Bartender
06.2021 - 05.2022
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Orting High SchoolOrting, WA
High School Diploma
06-2015
University Overview
Skills
- Detail Oriented
- Team leadership
- Experienced Problem Solver
- Dedicated and Reliable
- Self-Motivated
- Remains Calm Under Pressure
- Team Training
- Conflict resolution
- Security awareness
- Attention to detail
Languages
American sign language
Limited Working
Timeline
Server Manager
Hard Rock Cafe
03.2024 - Current
Bartender
Emerald Downs Racetrack
05.2022 - 08.2023
Bartender
Hard Rock Café
06.2021 - 05.2022
Orting High School
High School Diploma
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