Nicolas Duque
Orlando,FL
Summary
Organized server manager with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
5
5
years of professional experience
Work History
Server Manager
Las Palmas Restaurant
Orlando, FL
04.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
Banking Consultant
Davivienda Bank
Medellin, Colombia
01.2019 - 02.2021
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
- Developed and implemented sales strategies to increase credit card applications.
- Provided advice and assistance to customers on financial planning, budgeting, investments, mortgages, loans, insurance and other banking services.
Education
Bachelor of Business Administration -
Universidad De Envigado
Envigado, Medellin12-2019
High School Diploma -
El Comercial Envigado
Envigado, Medellin 05-2012
Skills
- Flexible Schedule
- Problem-Solving
- Complaint Resolution
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Documentation and Reporting
- Reservation Confirmation
- Detail Oriented
- Data Entry
Languages
Spanish
Native/ Bilingual
References
- William Barrios Manager (929)284-5052
- Luisa Rodriguez Assistant Server (407)675-9964
References
References available upon request.
Timeline
Server Manager
Las Palmas Restaurant
04.2021 - Current
Banking Consultant
Davivienda Bank
01.2019 - 02.2021
Bachelor of Business Administration -
Universidad De Envigado
High School Diploma -
El Comercial Envigado
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