Kaniiya Buie
Tampa,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Addeco
02.2023 - Current
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Enhanced customer satisfaction through effective team leadership and conflict resolution strategies.
- Developed and implemented training programs to improve staff performance and service quality.
- Streamlined communication processes between departments to ensure timely resolution of customer inquiries.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
Customer Service Representative
RemX, McKesson Specialty
04.2021 - 02.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Progressive
05.2019 - 04.2021
- Trained new staff on customer service protocols and company policies.
- Implemented feedback mechanisms to enhance customer experience initiatives.
- Analyzed customer feedback to refine support processes and improve efficiency.
- Led team meetings to discuss performance metrics and best practices for service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Ashley Furniture Homestore
03.2017 - 06.2019
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain high service standards.
Education
High School Diploma -
Armwood Senior High School
Seffner, FL05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Addeco
02.2023 - Current
Customer Service Representative
RemX, McKesson Specialty
04.2021 - 02.2023
Customer Service Representative
Progressive
05.2019 - 04.2021
Customer Service Representative
Ashley Furniture Homestore
03.2017 - 06.2019
High School Diploma -
Armwood Senior High School