KANIJA WILLIAMS
Camilla,GA
Summary
Detail-oriented professional with extensive experience at Optum360, excelling in data entry and claims analysis. Proven ability to enhance data accuracy and resolve discrepancies through meticulous attention to detail and resourcefulness. Skilled in advanced Excel functions, consistently surpassing performance standards while delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Optum360
San Francisco, CA
01.2023 - 02.2026
- Entered and maintained accurate patient data in electronic health record systems.
- Processed and verified insurance claims for timely reimbursement.
- Collaborated with team members to resolve discrepancies in patient information.
- Utilized data entry software to manage large volumes of information efficiently.
- Assisted in training new staff on data entry protocols and systems usage.
Data Entry Clerk
Navient Solutions
Remote
06.2024 - 01.2026
- Conducted regular audits to maintain data integrity and accuracy.
- Followed established procedures to enter and process data correctly.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Claims Analyst
BroadPath Healthcare
04.2021 - 12.2024
- Analyzed claims data to identify trends and discrepancies, ensuring accuracy in processing.
- Reviewed documentation for completeness and compliance with regulatory requirements.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Utilized claims management software to track and manage case progress effectively.
- Conducted root cause analysis on claim denials, recommending process improvements.
Customer Service Representative
CoCENTRIX
Remote
02.2020 - 05.2023
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with inquiries, ensuring timely resolution and satisfaction.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
Education
Associate of Science - Biology
Albany State University
Albany, GA12-2021
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Work prioritization
- Advanced Excel spreadsheet functions
- Resourceful
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Data Entry Clerk
Navient Solutions
06.2024 - 01.2026
Data Entry Clerk
Optum360
01.2023 - 02.2026
Claims Analyst
BroadPath Healthcare
04.2021 - 12.2024
Customer Service Representative
CoCENTRIX
02.2020 - 05.2023
Associate of Science - Biology
Albany State University