Kanika Phanh
Lynwood
Summary
Seeking a position in a dynamic and diverse work environment where I can leverage my experience in optical services, pharmacy support, and guest relations, along with years of customer service expertise in high-volume and multicultural settings. Proven ability to multitask efficiently, maintain organized workflows, and deliver exceptional client and guest experiences through strong communication, attention to detail, and proactive problem-solving.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Optician
Sam's Club Optical
Long Beach
09.2025 - Current
- Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences
- Provided personalized recommendations for lens materials, coatings, and frame styles to enhance comfort and functionality
- Performed precise frame adjustments, repairs, and fittings to ensure proper alignment and comfortable wear
Aide
Mission Valley Post Acute
Fremont
06.2025 - Current
- Followed established procedures for washing, drying, folding blankets, towels, pads and clothes for patients
- Provided emotional support to patients and their families during challenging times
- Demonstrated empathy towards elderly/disabled individuals
- Assisted with light housekeeping tasks such as laundry, dishwashing, and tidying up patient's living space
- Provided companionship to patients by engaging in conversations
Optometrist Assistant
EYE HEALTH Optometry
Newark
02.2024 - 06.2025
- Welcome all patients, Answer multiple phones line, Perform preliminary vision tests
- Pulling Insurance Authorizations and Prepping Charts
- Help patients choose frames and go over lens options using insurance knowledge
- Dispense/ Adjust eyeglasses and contact lenses, Receive/Ship packages
- Daily cleaning maintenance
Representative
California Pet Pharmacy
Hayward
11.2023 - 02.2024
- Fax prescription requests to Doctors and made follow up calls on requests with Vets and clients
- Communicated with Pharmacists for verbal authorizations
- Ability to multi-task including taking care of incoming calls from clients and work on emails
- Memorized company's abbreviations for easier communication and maintained good internal notes for references
Member Representative
Planet Fitness
Bellflower
06.2023 - 09.2023
- Greeted members and created positive member experiences, handled all front desk duties such as answering telephones, checking members in our system
- Took members on tours and assisted with the cleanliness of the club
Amazon Fulfillment Associate
Amazon
San Leandro
09.2021 - 09.2022
- Used technology like computers, smartphones to process orders, checked for product quality, and prepared orders for delivery
Guest Service Agent
Red and White Fleet
San Francisco
05.2016 - 08.2019
- Greeted and offered information and assistance to customers
- Assisted with audio equipment distribution and receiving
- Communicated with passengers in the boarding line
- Assured that the boarding area and signage were clean
Chiropractic Receptionist
Therapeia Dr. Aneesh Chiropractor Office
San Francisco Bay Area
05.2015 - 12.2015
- Greeted and welcomed visitors, providing a positive first impression of the company
- Scheduled appointments for multiple message therapists
- Managed office supplies inventory by monitoring and placed orders when necessary
- Maintained an organized front desk area, including actively cleaning massage rooms and restrooms, aided in laundry and folding towels
Host/Server/Bartender
Tuk Tuk Thai Café
Berkeley
11.2012 - 02.2015
- Responsible for opening and setting up the restaurant, greet customers, and suggest daily specials
- Memorized complete menu, including food ingredients, draft beer and wine selections
- Operated POS system; input customer orders from table, over phone, and online
- Maintained restaurant cleanliness and communicated well with kitchen staff
Education
ABO Certification Prep
OpticalU
12.2025 - 03.2026
Certificate - EKG
San Francisco State University
San Francisco, CA 02.2021 - 09.2021
Bachelor of Arts - Business
San Francisco State University
San Francisco, CA 05.2015 - 05.2017
Certificate - Business Essentials
Diablo Valley College
Pleasant Hill, CA 09.2012 - 05.2014
Skills
- Frame adjustments
- Communication skills
- Time management
- Fluent in English and Thai
- Guest service and assistance
- Inventory management
- Product upselling
- Patient communication
- Pre-testing procedures
- Payment collection
- Appointment scheduling
- Multitasking and prioritization
- Front desk operations
- Multi-line telephone systems
- Medical terminology
- Insurance verification
- FDA and HIPAA compliance
- Labeling prescriptions
Personal Information
Title: Optometric Assistant
Timeline
ABO Certification Prep
OpticalU
12.2025 - 03.2026
Optician
Sam's Club Optical
09.2025 - Current
Aide
Mission Valley Post Acute
06.2025 - Current
Optometrist Assistant
EYE HEALTH Optometry
02.2024 - 06.2025
Representative
California Pet Pharmacy
11.2023 - 02.2024
Member Representative
Planet Fitness
06.2023 - 09.2023
Amazon Fulfillment Associate
Amazon
09.2021 - 09.2022
Certificate - EKG
San Francisco State University
02.2021 - 09.2021
Guest Service Agent
Red and White Fleet
05.2016 - 08.2019
Bachelor of Arts - Business
San Francisco State University
05.2015 - 05.2017
Chiropractic Receptionist
Therapeia Dr. Aneesh Chiropractor Office
05.2015 - 12.2015
Host/Server/Bartender
Tuk Tuk Thai Café
11.2012 - 02.2015
Certificate - Business Essentials
Diablo Valley College
09.2012 - 05.2014