Leveraged strong communication to build tenant relationships and streamline property operations, delivering exceptional customer service while overseeing tenant screening and conflict resolution at Sherman Associates.
Work History
Resident Manager
2 Years 6 Months
Sherman Associates | 04.2024 - Current
Directed resident relations, resolving concerns and preserving positive community standards.
Coordinated move-ins, move-outs, and lease compliance across property operations.
Supervised maintenance work orders, prioritizing repairs and timely service completion.
Monitored rent collection, delinquencies, and account accuracy for portfolio stability.
Managed budgeting, forecasting, and financial reporting to ensure accurate financial planning and strategy execution.
Assistant Property Manager
2 Years 3 Months
Sherman Associates | 04.2024 - 07.2026
Conducted regular property inspections to ensure adherence to safety standards.
Processed rental applications and verified tenant information for accuracy.
Maintained accurate records of leases, renewals, and tenant agreements.
Assisted in managing tenant communications and addressing concerns promptly.
Provided administrative support to property manager through filing, typing, and scheduling.
Resolved tenant conflicts utilizing persuasive communication skills and expertise in leasing agreements.