Jennifer Aragon-Bustos
Thornton,CO
Summary
Assistant Community Manager with over 15 years in property management, specializing in elevating occupancy rates and enhancing overall property performance. Successfully increased occupancy from 86% to 90%, while reducing delinquency from 38% to 12% through effective resident engagement and communication.
Overview
17
17
years of professional experience
Work History
Assistant Community Manager
Maxx Properties
Denver, Colorado
01.2026 - Current
- Increased occupancy from 86% to 90% through targeted outreach and resident engagement strategies.
- Boosted resident retention by coordinating follow-up and renewal communications, achieving 7% increase in renewal rate within 6 months.
- Reduced unit turnaround from 15 to 7 days by streamlining processes and coordinating maintenance efforts.
- Aided in lowering resident delinquency balances to improve overall financial stability of the community.
Assistant Property Manager
Greystar Real Estate Partners
08.2024 - 12.2025
- Increased occupancy rates from 92% to 96% through proactive resident engagement and communication.
- Improved Kingsley score from 2.3 to 3.5 by implementing resident feedback strategies.
- Sustained delinquency rate at 1% with consistent monitoring and follow-up with residents.
Assistant Property Manager
Avenue5 Residential
07.2022 - 08.2024
- Increased occupancy from 89% to 95% by facilitating resident retention through event coordination, consistent follow-up, and effective communication.
- Enhanced resident satisfaction scores through focused feedback collection and analysis.
- Maintained delinquency
Assistant Property Manager (Affordable Housing)
Avenue5 Residential
09.2021 - 07.2022
- Earned Assistant Property Manager of the Year award in 2021 for exceptional property management and tenant relations.
- Coordinated resident communications and addressed inquiries efficiently.
- Managed maintenance requests and tracked progress with service providers.
- Assisted in lease administration and ensured compliance with company policies.
Assistant Property Manager (Affordable Housing)
Avenue5 Residential
08.2019 - 09.2021
- Facilitated tenant engagement and support to maintain high occupancy levels
- Supported timely completion of resident income certifications, reducing compliance errors and audit findings
- Processed rental assistance paperwork and coordinated with housing agencies to ensure timely subsidy payments
Community Director
Milestone Management
12.2014 - 08.2019
- Managed $100,000 allocation for capital projects, enhancing community facilities
- Recognized for successfully increasing rental income and maintaining a safe work environment in 2016.
- Achieved Apartment Ratings Awards in 2015 and 2016 for exceptional property management.
- Improved Google rating from 3.1 to 3.8 by enhancing customer service and property appeal.
Assistant Community Director
Milestone Management
08.2013 - 12.2014
- Maintained delinquency rate at 0.96%, contributing to financial stability of community
- Enhanced resident satisfaction and retention through event planning and regular communication
- Supported community outreach initiatives to enhance resident engagement.
- Coordinated resident events to foster a sense of community.
- Assisted in managing tenant relations and addressing inquiries promptly.
Sales Director
Milestone Management
09.2009 - 08.2013
- Achieved 33% closing ratio, contributing to revenue growth
- Maintained perfect attendance record to support team operations
Skills
- Property management and operations
- Leasing strategy and closing
- Delinquency and collections
- NOI optimization
- Yardi software proficiency
- RealPage expertise
- OneSite knowledge
- Entrata familiarity
- Problem solving
- Time management and multitasking
- Effective communication
- Team collaboration
- Conflict resolution
- Fair housing and affordable housing
Timeline
Assistant Community Manager
Maxx Properties
01.2026 - Current
Assistant Property Manager
Greystar Real Estate Partners
08.2024 - 12.2025
Assistant Property Manager
Avenue5 Residential
07.2022 - 08.2024
Assistant Property Manager (Affordable Housing)
Avenue5 Residential
09.2021 - 07.2022
Assistant Property Manager (Affordable Housing)
Avenue5 Residential
08.2019 - 09.2021
Community Director
Milestone Management
12.2014 - 08.2019
Assistant Community Director
Milestone Management
08.2013 - 12.2014
Sales Director
Milestone Management
09.2009 - 08.2013