Ileen Santiago
Kissimmee
Summary
Dedicated and results-driven professional with 2 years of experience in Community Association Management and 15 years of expertise in Office Operations Management. Proven ability to oversee the day-to-day operations of both residential communities and corporate office environments. Skilled in managing finances, coordinating vendor services, optimizing functionality, and streamlining workflows. Experienced in leading projects that improve operational efficiency, property value, and satisfaction across diverse environments. Adept at fostering strong relationships with stakeholders, resolving conflicts, and driving strategic initiatives to maintain well-managed, thriving communities and office spaces.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Association Manager
Artemis Lifestyles
Kissimmee
05.2023 - Current
- Manage day-to-day operations of Laureate Park Residential Community (Lake Nona), consisting of 3,000 homes, ensuring smooth operations and high resident satisfaction
- Work closely with the Senior Manager and Developer (Tavistock) on budgeting, financial management, and reserve fund allocation, ensuring fiscal responsibility and adherence to financial goals
- Coordinate property maintenance, repairs, and improvements, working closely with vendors and contractors to ensure high-quality work and timely completion
- Coordinate maintenance of common areas and facilities
- Oversee the entire leasing process, including tenant applications, lease agreements, and renewals, ensuring adherence to community policies and amenities access approval
- Facilitate communication between the Developer (Tavistock), homeowners, and residents, addressing concerns and ensuring satisfaction
- Communicate and enforce covenants, conditions, and restrictions (CC&Rs) to maintain community standards and enhance resident satisfaction
- Assist in the development and implementation of long-term strategic plans for community growth and improvement
- Manage homeowner accounts, including assessments, collections, and financial reporting
Certified Notary Loan Signing Agent - Founder
iBiz Notary LLC
Kissimmee
09.2021 - Current
- Aid top-level decision-making and strategy planning by cultivating positive relationships with title and mortgage companies
- Establish project timelines with borrowers, sellers, and buyers to facilitate loan closing packages and meet milestones on time
- Certified to facilitate mortgage closing i.e
- Foreclosures, reverse mortgages, refinances, and HELOCs
- Witness borrowers execute loan packages; answer any non-legal questions borrowers have
- Conduct quality checks on loan documents to ensure all lender requirements are met, as well as ensure we are in compliance with our state of Florida guidelines and laws
- Perform general Notary services such as acknowledgments and jurats, to the public, property developers, and realtors
- Maintain a $100,000 E&O insurance policy through Merchants Bonding Company
- Expires 12/06/2025
- Sustain a Notary Bond in the amount of $7,500
- Expires on 12/05/2025
Director of Operations /Office Services
Nautica
New York
12.2005 - 05.2020
- Led a team of 10 direct reports, overseeing operations across two office locations, serving 370 corporate associates
- Directed facilities management, space planning, and resource allocations for 146,243 sq
- Ft
- Of office space across New York and New Jersey
- Managed and executed office renovations, expansions, and relocations, consistently meeting all project timelines and milestones
- Developed and implemented process improvements that reduced relocation costs by 23% while increasing operational productivity
- Managed vendor contracts for office supplies, equipment, and services, ensuring adherence to budget constraints and operational efficiency
- Managed the secure storage and handling of confidential documents for HR, Legal, and Finance departments, including coordination of offsite storage facilities to ensure compliance and confidentiality
- Collaborated with Loss Prevention and HR to develop company safety guidelines and an office services employee handbook
- Oversaw the new hire onboarding process, ensuring smooth integration through space allocation, access card distribution, building IDs, alarm codes, parking passes, email setup, and equipment provisioning
- Spearheaded the planning and execution of the Semi-Annual Sample Sale, overseeing a $300,000 budget and generating $7.9 million in revenue over 14 years
Education
Associate of Occupational Studies -
Computer Networking Operations
Skills
- Licensed Community Association Manager (CAM)
- Notary Public
- Property Management Operations
- Office Operations Management
- Vendor Relationship Management
- Strategic Planning & Execution
- Conflict Resolution & Mediation
- Staff Training & Supervision
- Leasing Management
- Financial Management & Budgeting
- Customer Service Excellence
- Developer & Resident Relations
- HOA Knowledge & Governing Document Compliance
- Bilingual in Spanish
Certification
- Community Association Management (CAM), 09/30/26
- Notary Public Commission - NNA, 12/05/25
- Certified Notary Loan Signing Agent - NNA and LSS, 09/01/25
Timeline
Community Association Manager
Artemis Lifestyles
05.2023 - Current
Certified Notary Loan Signing Agent - Founder
iBiz Notary LLC
09.2021 - Current
Director of Operations /Office Services
Nautica
12.2005 - 05.2020
- Community Association Management (CAM), 09/30/26
- Notary Public Commission - NNA, 12/05/25
- Certified Notary Loan Signing Agent - NNA and LSS, 09/01/25
Associate of Occupational Studies -
Computer Networking Operations
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