Lauren Brown
Orlando,FL
Summary
Dedicated and results-driven Community Manager with over 5 years of experience in the property management industry, successfully overseeing day-to-day operations, tenant relations, and onsite team leadership. Proven track record of maintaining high occupancy rates, improving resident satisfaction, and managing leasing, budgeting, and maintenance processes. Skilled in fostering safe, welcoming, and well-maintained communities while ensuring compliance with fair housing laws and company policies. Recognized for effective conflict resolution and leading community engagement initiatives that boost retention and strengthen neighborhood connections.
Overview
4
4
years of professional experience
Work History
Community Manager
The Bainbridge Companies
Orlando, FL
05.2024 - Current
- Led community operations including leasing, budgeting, and resident relations, driving sustained occupancy and resident satisfaction.
- Developed and executed strategic plans to achieve occupancy, revenue, and customer service goals.
- Managed budgets, controlled expenses, and monitored financial performance to maximize profitability.
- Addressed resident concerns promptly, maintaining strong retention and satisfaction levels.
- Prepared month-end and year-end financial reports, including budget variance analyses.
- Conducted property inspections to maintain curb appeal and enforce community standards.
- Ensured compliance with fair housing laws, safety regulations, and company policies.
- Partnered with maintenance teams to expedite service requests and enhance resident satisfaction.
Assistant Community Manager
The Bainbridge Companies
Orlando, FL
11.2023 - 05.2024
- Responded to resident inquiries and resolved conflicts promptly, contributing to high satisfaction and retention rates.
- Processed lease applications, renewals, and move-ins/move-outs in strict compliance with company policies and Fair Housing regulations.
- Supported the Community Manager with daily operations including leasing, rent collection, resident services, and staff coordination.
- Coordinated with maintenance to schedule work orders and ensure timely completion of service requests.
- Assisted in the development and execution of community outreach programs to enhance resident engagement.
- Enforced community rules and lease terms while fostering positive resident relationships.
Leasing Manager
The Bainbridge Companies
Orlando, FL
02.2023 - 11.2023
- Oversaw daily leasing operations, strengthened tenant relations, and consistently achieved occupancy targets through effective marketing strategies.
- Conducted property tours, screened tenants, executed lease agreements, and maintained detailed leasing records.
- Managed and trained leasing consultants, setting performance goals to ensure high-quality service.
- Collaborated with management and maintenance to ensure timely unit turnovers and delivered exceptional customer service by resolving tenant concerns promptly.
Leasing Professional
Rock Companies
Winter Springs, FL
04.2021 - 02.2023
- Greeted prospective residents, conducted property tours, and presented community features to maximize leasing opportunities and meet occupancy goals.
- Responded promptly to leasing inquiries via phone, email, and walk-ins, delivering exceptional customer service and follow-up.
- Assisted applicants through the leasing process, including application review, background checks, and lease signing in compliance with Fair Housing laws.
Education
Associate of Arts - Business Administration
Santa Fe College
Gainesville, FL05-2017
Skills
- Property Management Operations
- Team Leadership & Staff Training
- Fair Housing & Compliance Enforcement
- Yardi & RealPage Proficiency
- Financial Budgeting & Reporting
- Conflict Resolution & Problem Solving
- Resident Relations & Retention
- Marketing & Community Engagement Strategies
- Lease Administration & Renewals
- Vendor & Maintenance Coordination
Timeline
Community Manager
The Bainbridge Companies
05.2024 - Current
Assistant Community Manager
The Bainbridge Companies
11.2023 - 05.2024
Leasing Manager
The Bainbridge Companies
02.2023 - 11.2023
Leasing Professional
Rock Companies
04.2021 - 02.2023
Associate of Arts - Business Administration
Santa Fe College
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