Kanili Sharp
Washington
Summary
Dedicated Concession Stand Supervisor with extensive experience in managing daily operations, training staff on compliance, and developing efficient workflows. Strong multitasking skills and a commitment to delivering exceptional customer experiences during high-demand events.
Overview
29
29
years of professional experience
Work History
Concession Stand Supervisor
Levy Restaurants - Northwest Stadium
Landover, MD
08.2013 - Current
- Supervised daily operations of concession stand, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures to enhance team performance.
- Managed inventory levels, ordering supplies as needed to maintain seamless concession operations.
- Developed efficient workflows that improved service speed during high-demand events, enhancing overall guest experience.
- Coordinated with event management to align staffing needs with expected attendance for efficiency in service delivery.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business at the stand.
- Fostered a positive work atmosphere by promoting teamwork among team members.
- Coordinated concession team, food preparation, and storeroom operations.
- Monitored food inventory and supplies to prevent waste.
Compliance Specialsit
DC Government Department of Human Services
Washington, DC
07.1997 - Current
- Ensured compliance with federal and state regulations for human services programs.
- Developed and implemented training programs for staff on compliance policies.
- Conducted audits of program activities to identify compliance gaps and areas for improvement.
- Collaborated with cross-functional teams to enhance operational efficiencies in service delivery.
- Provided guidance and support to staff regarding regulatory requirements and best practices.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Supported team by pitching in to complete special projects.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Education
MBA - Financial Management And Public Administration
Southeastern University
Washington, DC06-1998
BBA - Hotel Management
Howard Univeristy
Washington, DC05-1992
Skills
- Sanitation standards
- Food safety compliance
- Scheduling coordination
- Nutrition
- Point of sale systems
- Customer service
- Food prep
- Sanitary regulations
- Multitasking ability
Timeline
Concession Stand Supervisor
Levy Restaurants - Northwest Stadium
08.2013 - Current
Compliance Specialsit
DC Government Department of Human Services
07.1997 - Current
MBA - Financial Management And Public Administration
Southeastern University
BBA - Hotel Management
Howard Univeristy